Sometimes orders may contain errors or otherwise clog up your list of shipments. If you need to delete a shipment order, it's a simple process that this page will walk you through. Please note that you cannot delete orders that are not in the Open status.
If you wish to cancel an order instead, which stops the order process but leaves the data in the system, please see this article.
Delete A Single Order
To begin, navigate to the Shipment Order page.
If you have trouble finding this page, please use the Search option.
Find the order you wish to delete from the list or by searching. As a reminder, you cannot delete shipment orders with the Shipped status.
Select the 3-Dot menu and click the Delete option.
You will be asked if you're sure about your selection. Click Yes to confirm.
You will receive a confirmation message once your order has been successfully deleted.
You can also delete an order from the Edit Shipment Order screen using the Actions menu. Just open the menu and select Delete.
Delete Multiple Orders
To begin, navigate to the Shipment Order page.
If you have trouble finding this page, please use the Search option.
Find the orders you wish to delete from the list or by searching. As a reminder, you cannot delete shipment orders with the Shipped status.
Select the orders to be deleted using the leftmost column.
The Delete Shipment Order button will become active under the Trash icon once you've selected orders. Click it to delete all selected orders.
You can also select all orders visible on screen by selecting the checkbox at the top of the leftmost column.
Additionally, the option to select all orders will become available if you check this box. Just click the text that says Select all [x] orders.
Note that you cannot delete orders with the Shipped status.
Once you select the Delete button, you will be asked if you're sure about your selections. Click Yes to confirm.
You will receive a confirmation message after the orders are successfully deleted.
Delete from Order Details
Individual orders can also be deleted from within the shipment order details, using the Actions button.
Click Yes to confirm that you wish to delete your order.
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