If Nearo cannot share your screen or display screen-sharing features correctly, your Mac may be blocking screen recording permissions.
Check your Mac model and macOS version
If you are not sure which macOS version you have, follow these steps before continuing.
Click the Apple menu in the top-left corner of your screen.
Click About This Mac.
You will see your Mac model (such as "MacBook Air" or "iMac") and your macOS name and version number (such as "macOS Sonoma 14.5" or "macOS Ventura 13.6.7").
macOS Ventura and Sonoma
These steps apply to newer Mac computers, including both Apple Silicon and Intel Macs.
Click the Apple menu in the top-left corner.
Open System Settings.
Select Privacy & Security.
Click Screen & System Audio Recording or Screen Recording.
Toggle on permission for Nearo. If the permission for Nearo is already on, toggle it off and on again.
Completely quit and reopen the app before trying Nearo again.
ℹ️ On some Macs, Apple may show Screen Recording instead of Screen & System Audio Recording.
macOS Monterey, Big Sur, and Catalina
These versions are common on Intel Macs.
Click the Apple menu in the top-left corner.
Open System Preferences.
Select Security & Privacy.
Open the Privacy tab.
In the left sidebar, click Screen Recording.
Toggle on the permission for Nearo. If the permission for Nearo is already on, toggle it off and on again.
Completely quit and reopen the app before trying again.
If the settings are locked
Click the lock icon in the bottom-left corner.
Enter your Mac password.
Make the permission changes.
If the app does not appear in the list
Reopen the app or browser.
Try to start screen sharing again so macOS displays the permission prompt.
If available, use the + button in the Screen Recording settings to manually add the app.
If Nearo still does not work
Completely quit the browser or app.
Restart your Mac.
Try screen sharing again.
🔔 Some browsers or apps may also require permission for:
Microphone
Camera
Accessibility
These settings are available in the same Privacy & Security section.