Overview
When shipping orders on the Collectibles side of Neatoscan, you can use the Shipping section. This section allows you to scan ordered items, then weigh and ship them. The interface of the Shipping section may vary based on your account's user permissions.
Layout & Navigation
The Layout of the shipping section is broken down in the image and definitions below.
Order Details: Displays details of your scanned order, such as title, marketplace, images, and more.
Order Items: Shows the items in the scanned order.
indicates the item is scanned in, and
indicates that the item is not yet scanned in. (This only applies if there are multiple items in one order).
Shipping Options: Various shipping tools are accessible using the buttons detailed below.
Print Packing Slip: Prints a packing slip for a scanned item.
Manual Scan: Enables you to enter barcodes manually if you don’t have a barcode scanner.
Manual Shipping: Create a shipment by entering a custom order ID and address. This allows you to ship the item as if it were already in Neatoscan.
Use Smartpost: Enable this to receive FedEx Ground Economy (formerly known as Smartpost) rates.
Multi-Pack: Create additional labels for multi-box orders.
Postage Log: View and reprint previously shipped items and print end-of-day forms.
Destination Address: Shows the buyer's shipping address and other details such as phone number, name, and email.
Item Weight: Enter the item's weight using a USB scale or manually enter it if no scale is connected.
Shipping Methods & Rates: Displays shipping methods and rates after entering the item's weight and dimensions.
Print Label Button: Print the shipping label after selecting a shipping method.
Postage Attributes: Set any modifications or add-ons needed for your postage.
Box Type: Select the box type/dimensions. This may be filled automatically if listers enter item dimensions.
Residential: Select if a residential label is needed. This is automatically enabled or disabled based on the address validation.
Signature Confirmation: Add a signature confirmation.
Insurance: Select to add insurance, then fill out the amount.
Skip Days Ahead: Schedule a shipment for a future date. The label will print out immediately, but with a future date.
Packing User: Shows the user who packed the order. Change the user using the Edit User button if needed. This does not apply if you do not use the packing section of the software.
Shipping an Order
When your order/items have been picked and are ready to be shipped, navigate to the Shipping section and follow the instructions below.
Scan your item: Scan the item tag or packing slip to import the order to shipping. If you are working on a multi-item order, continue scanning every item in that order. Manually enter barcodes if needed.
Weigh the item: Place the item on a scale and ensure the weight is accurately recorded. Correct weight is crucial for determining shipping costs.
Enter shipping dimensions: Choose a preset box size or enter custom dimensions. This may be chosen automatically if your listers enter dimensions when listing items.
Select a shipping rate: Choose a rate that matches the shipping priority level of the item.
Print the shipping label: Click Print Label to print the shipping label and attach it to the package.
Settings for shipping
Printer Settings
To link your printer to Neatoscan:
Go to Settings
Locate the Label Printer and Label Size settings and select your printer and label size from the dropdown menus.
USB Scale Settings
After connecting your scales USB cable to your computer, assign it in Neatoscan following these steps:
In Workstation settings, scroll down to the Shipping section.
Use the Scale dropdown to select your scale type. For DYMO M25 scales, select “USB”.
Shipping Service Settings
If you need to change your shipping service credentials, follow the steps below or contact the support team at support@neatoscan.com.
In the Workstation settings, select the shipping service you want to use.
Navigate to the Organization from the settings.
Select the Shipping tab.
Go to the Shipper Settings sub-tab.
Scroll to the service you are using and fill in the required details. For FedEx, Desktop Shipper, and UPS, contact support for assistance.
If you have any questions send us an email to support@neatoscan.com. Our support hours are between 8am-6pm CST, Monday to Friday.