Are there any fees associated with transactions made through your platform?
Yes, there is a flat 3% fee included for every transaction that is processed through Network for Good’s branded fundraising pages available to our subscribers, such as Fundraising Pages or our Legacy DonateNow platform.
Why do some transactions have a higher processing fee?
There are some instances where the processing fee for transactions may be higher due to where the transaction took place. For example, a donation that was created and charged through our NFG Give site would be subject to a 5% fee.
Other transactions may have additional processing fees if they were made through some of our partner sites, such as Charity Navigator. Transaction fees on our partner pages will vary for our partners and campaigns, depending on the services and support provided for that particular partnership.
Why are we being charged a processing fee? Are you making money off our donor’s transactions?
Bonterra works with the major credit card companies to provide the lowest possible processing fee for transactions made through our system.
The processing fee covers those fees charged to process and handle credit card transactions and the related support of those transactions. They are used to pay banks and other administrative costs.
What payment processors are currently available for my subscription?
Currently, nonprofits have the option to use our Network for Good Donor-Advised Fund (DAF) or Bonterra Payments to process transactions.
Nonprofits who utilize Bonterra Payments also have the ability for their donors to use either Apple Pay or Google Pay to process transactions; for more information on this option, please see our related article.
If I am using Bonterra Payments for our Auctions pages, am I automatically set up to use Bonterra Payments?
No, you will need to set up your own account for use with our Auctions pages.
For instructions on how to set up Bonterra Payments for use with our new Auctions pages, please review this step-by-step guide.
Do donors have the option to cover the processing fee?
Nonprofits can opt to provide their donors the option to cover the processing fee during checkout, so that your organization receives a greater percentage of the intended donation from your donors.
You can turn this setting for your donors on (or off) in your Fundraising Pages account, under Settings.
Can we require our donors to cover the processing fee?
We strive to give your donors the most agency as possible in donating to your organization – so while you can provide donors with the option to cover the fee, the fee cannot be required of your donors.
If a donor requests a refund for a transaction where they covered the processing fee, will they be refunded for both the transaction and the fee?
Yes, your donor will receive a refund for the entire transaction that they made.