All Collections
Getting Support
Account Information
Logging in and Resetting Your Password
Logging in and Resetting Your Password
Updated over a week ago

Whether you are logging in for the first time, or have forgotten your password and need to reset it, the steps below will help you gain access to your Network for Good account. 

Please note that these instructions are designed to help you log into your Network for Good products - if you are trying to log into your Disbursement Portal, you can check out the related guide here.

First, you'll want to navigate to the Bonterra login page.

Then, you can click the "Forgot password?" link, located below the "password" field.

On the next screen you'll enter the email address associated with your account, and click on the button to "Send Password Reset Email."

Now check your email, click the password reset link, and set your new password.  Once your password is set, you should now be able to login!

Password Troubleshooting Tips

Help! I didn't receive an email!

It's OK! Don't panic. Our password reset emails are automated, so can sometimes be caught up in your spam or junk folder. Check there to make sure that you didn't miss something.

Nope, nothing in my spam...

Not a problem. There's one more step you'll want to try.

You've got to add this email address to your "approved senders" list:

Instructions for adding email senders to your approved senders will vary based on your email program. Check out this article for detailed instructions on how to add an email to that list from your particular email client - then try sending that password reset email once more.

It still didn't work!

Okay, now's the time to reach out for some additional help. If you have an IT person you can rely on, they may be able to readjust your email settings to make the password email come through. We recommend checking with them first!

If you're sill having trouble, you can contact our Support team at our toll-free number (888-284-7978) - or by clicking the blue dot in the bottom right hand corner of your screen to start an in-app message with a member of the team. 

Let them know the steps you've taken so far, so they can get you exactly the help you need!

Did this answer your question?