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Common Donor Questions

Looking for a resource to send your donors? Fielding questions on how to donate through the platform? Look no further than this FAQ!

Updated over a week ago

We know that donors to our nonprofit partners might have some questions on how to use our software - so we've gathered some of the most common issues our Support Team is asked and answered them here!

How Do I Make a Donation?

Making a donation through one of Bonterra’s Fundraising Pages is easy!

Simply navigate to the donation page you are looking to contribute to, and select the option for the amount you’d like to donate. (Some pages may also offer you the opportunity to enter your own donation amount as well.)

Once you’ve selected the amount you’d like to donate, press the “Donate” button and follow the prompts provided to complete the transaction. In some instances, new donors may be prompted to create a “donor account,” and returning donors will need to log in using their existing credentials.

New donors will be asked to fill in some important details, such as their name, billing address, and credit card details. If they are creating a donor account, that information will be tokenized and securely stored in your donor account for future use.

What is a “Donor Account”?

A donor account is a password-protected account that provides donors using Bonterra’s donation processing services to have a streamlined check-out experience.

A donor account allows the donor to save their information so they will not have to re-enter it moving forward, and allows them to manage their recurring donations, manage any Peer-to-Peer fundraiser pages they’ve created, and access their giving history.

Who Has to Create a Password-Protected Donor Account?

Only donors, participants, or fundraisers who are setting up a recurring donation or creating a Peer-to-Peer fundraiser page are required to create a password-protected donor account.

Recurring donors are prompted to create a password during the check-out process, and Peer-to-Peer fundraisers are prompted to create a password during the Peer-to-Peer fundraiser page creation process.

How Do I Create My Donor Account?

Any donor may choose to create a password-protected account, by going through the "Sign Up" prompt on the login page.

Donors may also create an account at the very end of the donation process after the donation has been completed.

How Do I Log into My Donor Account?

You can log into your donor account at any time by going to the donation page directly, and clicking on the “Log In” button in the top-right corner.

As noted above, you can also log in any time you are in the process of making a donation through the page.

How Do I View My Donation History?

You can view your donation history when you’re logged into your donor account! You should be able to see a list of donations you have made through these donation pages on your donor account’s “dashboard.”

NOTE: This donation history may not contain other donations that were not made through Fundraising Pages, such as cash or in-kind contributions. For the most comprehensive donor history, please contact the organization directly.

How can I get a copy of a donation receipt?

A copy of your donation receipt will be automatically mailed to the email address you entered when making the donation.

If you don’t receive that email (or need it re-sent for any reason!), please contact the Support Team for further assistance – we're happy to provide you with another copy.

Will my information be kept confidential?

Yes. Network for Good never sells, trades, or rents donor information, and our websites have strict security measures in place to prevent the loss, misuse, or alteration of donor and donation data.

Additionally, many of our platforms give you the option to donate anonymously to an organization, if you prefer to not be publicly recognized for your contribution.

Can international donors make donations?

Yes, we can accept international donations on many of our platforms. Occasionally we may run into issues associated with a cardholder's international bank - but the most common error that we see is that international donors fail to select the correct country, or do not provide card security code (CSC verification).

Additionally, international donors should note that our donation pages process donations in US dollars, so they will need to calculate the conversion rate for their currency prior to making a donation.

What if I have a question that isn't covered here?

For any other donor-related questions, you can always call our Support Team directly - we have a dedicated "donor support" line to assist with any questions or concerns that you may have.

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