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Standalone Auctions
Getting Started with Auctions
1.5 Support Resources – Getting Help for Your Auction
1.5 Support Resources – Getting Help for Your Auction
Updated over a week ago

NOTE: This article is the fourth in our introductory series on our Standalone Auctions product.

If you also utilize our All-in-One Donor Management platform, you may want to check out this collection of Auctions articles instead.

Do you have additional questions about your Auctions platform? Our Support Team is available to assist with any lingering questions or concerns!

Our team is available on weekdays, 8am-7pm Eastern Time. Please check out the best ways to reach us below!

Send us an in-app message. Click the blue dot in the bottom right corner of the donor management system to send us a question using the in-app messenger. This is the best way to get in touch with support! Click "New conversation" or start a new message with us or "See previous" to review past conversations with the support team. We will reply within 1-2 business hours.

Send us an email by emailing We will get back to you within 1-2 business days to help troubleshoot any concerns you may have.

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