40 articles
Auctions Overview
Understanding Auctions Pages
How do I access the Auctions tool?
How do I create my Auctions page?
How do I add items to my auction?
How do I set up raffle tickets for my auction?
How do I add shipping costs for auction items?
How do I add a "fund-a-need" option to my auction?
How do I run a live auction?
How do I run a paddle raise through my auction?
Understanding Bidders and Bidder Management
How do I add a bidder to my auction?
How do I import an existing list of bidders into my auction?
How do I set up bidder numbers?
How do I edit a Bidder's information?
How do I guide a bidder in signing in?
How do I guide a bidder in resetting a forgotten password?
How do I guide a bidder in recovering a forgotten bidder number?
How do I "check in" bidders at my auction?
How do I guide a bidder in bidding on an item?
How do I guide a bidder in bidding via text?
How do I remind bidders to take action?
How do I manually add an item to a bidder's winnings?
How do I manually remove an "accidental" bid?
Understanding Checkout and Payment
How do I check bidders out following my auction?
How do I collect payment from bidders for their winnings?
How do I issue a refund to a bidder?
How do I use Bonterra Payments as a payment processor for my auction?
How do I understand the difference between "amount raised" and "amount paid"?
How do I collect shipping addresses from my bidders?
How do I add an offline payment from bidders?
How do I provide bidders with their auction items?
Understanding How to Report on an Auction
How do I see transactions from my auction in Donor Management?
How do I locate a winning purchase on a bidder's contact record?
How do I add data for bidders who didn't win any purchases?
How do I run a filter and/or export my bidder's information?
How do I run a filter and/or export item information from an auction?
How do I reconcile transactions from my bank with funds from my auction?