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Understanding Video Communications
Updated over 3 months ago

There are three types of personal video messages you can send via Network for Good's fundraising software to your donors and supporters:

  1. Group Video - videos you can send to a group or segment of supporters via e-mail​

  2. Video Acknowledgment - videos you can send to a single donor to thank them for a specific donation via e-mail or text message​

  3. 1:1 Video - a video you can send a single supporter with a personalized message via e-mail or text message that does not necessarily emphasize a specific donation

Examples of reasons you may utilize this feature:

  • to remind lapsed donors of their impact on the community

  • to thank a donor for a new pledge

  • to thank your volunteers

  • to wish a donor 'Happy Birthday'

Feature Availability

This feature is available for all users with access to the Fundraising Essentials package with 'Staff'- level administrative access or higher within 'Donor Management'.

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