A personal video acknowledgement is a type of personal video message that you can use to thank an individual donor for a specific donation. Personal video acknowledgements can be sent to donors through their email, or via text message.

We recommend sending a personal video acknowledgement to donors for their individual donations - and we recommend doing so as soon as you receive a donation!
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You'll want to locate your donor by searching for their name - or you can locate the specific donation you're acknowledging by navigating to the "Giving" tab from the left-hand navigation.

Once you've located the donation, you'll want to click on the small arrow next to the orange "exclamation mark" beside the donation, and select the option to "Record a Video."

You'll then be asked to enter (or confirm!) your mobile number - you'll then want to click on the option to "Send Link."

At this point, you should receive a text message to the number that you entered with a URL link. You can click on this link to record the video using your phone's camera, make any updates to the message you're sending - and then send the completed video to your donor via text or email.

If you've sent a personal video acknowledgement via text message, a text will be sent to your donor from the same number that's used for your text-to-give and text-to-pledge campaigns. The text will include a short message that you drafted while creating the video, and a link that the donor can click to watch the video.

If you've sent the personal video acknowledgement via email, the donor should receive that same short message, as well as a still image of your video, sent to the email that your organization has on file. The donor can then click the image in the email or the link included within the text to open up the video in their web browser - and they can view, like, or comment on the video in real-time.