After you have passed ID verification using your physical passport or supported identity document, we ask for a Proof of Address document to verify your place of residence.
You can easily upload this on the nsave app. The main purpose of the document is to verify your address. We use this as a layer of security and to comply with regulations.
Recent Document
The Proof of Address document must be recent, and should clearly show your name and address. The document must be issued within the last 3 months, or in the case of a lease or mortgage agreement, should be issued within the last 12 months.
Types of Documents
You only need to provide one from the list of documents that we accept:
Utility bill (electricity, water, gas, landline)
Bank statements from a regulated bank
Tax document issued by a recognised government authority
Official government letter or correspondence (i.e. Feesh w Tashbeeh, Efadet Sakan etc.)
Lease or rental agreement
Mortgage statement
Letter from your employer
If you’re a student, you can provide one of the following documents:
Student Accommodation Letter
University / College Acceptance Letter
Financial Aid Award Letter
Student Loan Letter
Student Scholarship / Grant Letter
Unsupported Proof of Address Documents
Please note that we cannot accept:
Mobile phone bills
Internet bills
National ID or Passport
Documents issued by Wise, Payoneer or similar entities
Bank transaction receipts
Bank statements without an address
Bills in your parent or family member’s name
Screenshots, unclear or cropped documents
Outdated documents
If you’re unable to provide any of the following documents for your proof of address verification, you can find more information in this article. If you have submitted a document that was not approved, refer to this guide for some quick answers.
If you still need help, please don’t hesitate to reach out to our support team.