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I’m not receiving an OTP

Troubleshoot OTP issues: confirm phone number, accept Terms, and ensure a strong network for seamless authentication.

Updated over 2 months ago

If you're having trouble receiving your One-Time Password (OTP), follow these steps:

  1. Confirm the Correct Phone Number

    • Double-check that the phone number you entered is accurate and includes the correct country code.

    • Ensure this number is currently active on WhatsApp.

  2. Accept WhatsApp’s Terms and Conditions

    • Open WhatsApp and confirm you have agreed to the latest Terms and Conditions.

    • If prompted, follow the on-screen instructions to accept any pending terms.

  3. Check Network Connectivity

    • OTPs can be sent via WhatsApp or SMS.

    • Make sure your mobile network signal is strong and stable for both data and SMS services.

    • Try moving to an area with better reception if you suspect poor signal strength.

Following these steps often resolves issues with OTP delivery. If you continue to experience problems, please let us know, and we'll be happy to help you further.

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