If your circumstances have changed and you need to have your physical card delivered to a different address, we’re here to help. Here’s what you should do:
Confirm your existing address details
Before placing your physical card order, double-check your account’s current address under the ‘Profile’ section in the nsave app on the top left of the home page to ensure it’s correct.
Contact nsave Support
If you’ve already ordered your card or if you need to use an address different from the one on file, reach out to us at support@nsave.com. Include the following details in your email:
Your full name (as it appears on your account)
Your account email address or registered phone number
The new address where you’d like the card delivered
Wait for confirmation
Our support team will review your request and let you know if the address change is possible. Please note that if the card has already been dispatched, we might not be able to amend the delivery address.
Receive your card
Once the new address is confirmed and updated, your physical card will be shipped and should arrive within 2–4 weeks, depending on your location.
Important: Keep in mind that nsave physical cards and EUR accounts are not yet available in all countries. If you’re unsure about eligibility or would like more information about supported countries, feel free to view this article here.