Here is what you need to know if you decide to close your nsave account.
⚠️ Closing your account is permanent. Once closed, you won't be able to open another nsave account in the future.
Before you request closure:
Make sure closing is what you want
Closing your nsave account is a permanent action. If you're looking to leave because of a specific cost or feature, consider these alternatives first:
Move funds to your USD Account and archive your IBAN — the USD Account (ACH) has no monthly fee.
Withdraw to your local currency — free on both Standard and Pro plans.
Upgrade to Pro — if the IBAN monthly fee is the concern, Pro includes it at $9.99/month. Only worth it if you want Pro's other benefits too.
If you still want to close, here's how.
Withdraw your funds first
Withdraw all funds from your account before requesting closure, as no new transactions can be processed during the closure process.
Special scenarios
If your account is under review or your funds are inaccessible, nsave may arrange refunds following the necessary verification and compliance checks. The team will contact you to collect the required bank details.
If you cannot withdraw or have no linked bank account, any remaining balance will be automatically refunded to the original payment source within a few working days, subject to standard refund policies and compliance checks.
How to request account closure
Reach out to support
Email support@nsave.com or message us in the app.
Include the email address associated with your nsave account and confirm clearly that you want to close the account.Verify your identity
To protect your account, you'll need to provide:Your passport expiry date
Your occupation as given when you opened your account
Specialist team processing
Your request is passed to a specialist team who will process the closure and notify you when complete.
We value your feedback
If you're willing, please let us know why you're closing your account. Your feedback helps us improve for everyone.
We're sorry to see you go. If there's anything we can do to help, don't hesitate to reach out before finalising.