Here is what you need to know if you decide to close your nsave account.
⚠️ Closing your account is permanent. Once closed, you won't be able to open another nsave account in the future.
Before you close your account
Make sure closing is what you want
Closing your nsave account is a permanent action. If you're looking to leave because of a specific cost or feature, consider these alternatives first:
Move funds to your USD Account and close your IBAN — the USD Account (ACH) has no monthly fee.
Withdraw to your local currency — free on all plans.
Upgrade to Pro ($5.99/month) or Prestige ($29.99/month) — if wire IBAN fees are the concern, both paid plans include them (EUR & USD on Pro, all three on Prestige). Only worth it if you want the plan's other benefits too. See nsave subscription plans for a full comparison.
If you still want to close, here's how.
Withdraw your funds first
Move all your funds out of nsave (to an external account of yours) before you close your account, as no new transactions can be processed during the closure process.
Special scenarios
If your account is under review or your funds are inaccessible, nsave may arrange refunds following the necessary verification and compliance checks. The team will contact you to collect the required bank details.
If you cannot withdraw or have no linked bank account, any remaining balance will be automatically refunded to the original payment source within a few working days, subject to standard refund policies and compliance checks.
How to close your account
Move all your funds out of nsave to an external account of yours.
Use the self-serve account closure flow in the app: Settings → Get Help → Close account, and follow the steps.
We value your feedback
If you're willing, please let us know why you're closing your account. Your feedback helps us improve for everyone.
We're sorry to see you go. If there's anything we can do to help, don't hesitate to reach out before finalising.