We’re sorry to hear that you’re considering closing your nsave account. If you’d like to proceed, here’s how to request closure and what to keep in mind.
Important things to know before closing
Before you request account closure, please note:
Once your account is closed, you won’t be able to open another one in the future.
To avoid permanent closure, you can switch to our free tier, keeping your account active at no cost. This allows you to continue exploring any new features we add over time, no strings attached.
Withdraw all funds from your account before requesting closure, as no new transactions can be processed during the closure process.
Requesting account closure
Reach out to Support
Send an email to support@nsave.com or reach out via the app
Include the email address associated with your nsave account.
Confirm clearly that you want to close your account.
Verify your identity
To ensure the security of your account, could you please provide the below verification answers:
Share your passport expiry date.
Provide your occupation as specified when you opened your account.
Specialist team processing
Once we receive your request and verification:
Your request will be passed on to a specialist team.
They will process the closure and notify you when it is complete.
We value your feedback
Your input helps us improve. If you’re willing, please let us know why you’re closing your account. This feedback helps us serve you and other users better.
We appreciate the time you’ve spent with nsave, and we’re sorry to see you go. If there’s anything we can do to keep you on board, or if you decide to give us another try before finalizing the closure, don’t hesitate to reach out.