We know it can be frustrating to be asked for an additional document, especially if you’ve already submitted one. We’re really sorry for this inconvenience.
This is part of a system-wide update to meet the latest global compliance standards. It’s a one-time check that helps us continue offering you:
Faster and smoother transfers
Local cash payout options
Investment and savings features
We appreciate your patience and support!
✅ What does the document need to show?
Your Proof of Address (POA) document must clearly include:
Your full name
Your current residential address
Date of issue (within the last 6 months, unless it’s a valid national ID with an address on it)- Must be legible and undamaged to ensure all details can be verified
✅ Accepted documents (all countries)
National ID with address (if applicable in your country)
Bank statement
Utility bill (electricity, water, gas, etc.)
Tenancy, lease or rental agreement
Mortgage statement
Criminal record (سجل جنائي / فيش وتشبيه)
❌ Documents we cannot accept
Documents not in your name
Screenshots or unclear images
Password-protected documents
Documents older than 6 months (unless it’s a valid government ID)- Photocopies without original verification markings
Documents where key information is missing or illegible
🌍 Country-specific guide: What to upload in your country
Country | What works best | Instructions |
🇳🇬 Nigeria | National Identification Number (NIN) or National ID card | You can either enter their NIN or upload a National ID card showing your address. If neither is available, you can submit a standard proof of address document (utility bill, bank statement, etc.). |
🇪🇬 Egypt | National ID card or criminal record (سجل جنائي فيش وتشبيه) | Upload both sides of the National ID showing your address, or submit a recent official criminal record certificate issued by the government. If neither is available, you can submit a standard POA document (utility bill, bank statement, etc.). |
🇧🇩 Bangladesh | Passport, National ID (NID), or NID number | You can either enter their NID number or upload a National ID card showing your address. If neither is available, you can submit a standard proof of address document (utility bill, bank statement, etc.). |
🇵🇰 Pakistan | Computerized National ID Card (CNID) | Upload a National ID card showing your address. If unavailable, you can submit a standard proof of address document (utility bill, bank statement, etc.). |
🇲🇦 Morocco | National ID card | Upload a National ID card showing your address. If unavailable, you can submit a standard proof of address document (utility bill, bank statement, etc.). |
🇦🇪 UAE | Tenancy contract (Ejari) | You can submit any standard proof of address document (utility bill, bank statement, etc.). |
🇸🇦 Saudi Arabia | Government-issued proof of address document | You can request an official government issued proof of address document here or you can submit a standard proof of address document (utility bill, bank statement, etc.). |
🇹🇷 Turkey | Government-issued proof of address document | You can request an official government issued proof of address document here or you can submit a standard proof of address document (utility bill, bank statement, etc.). |
🌐 Other countries | Bank statement, utility bill (electricity, water, gas, etc.), lease or rental agreement, mortgage statement, etc. | Just make sure the document is official and that your address is visible and legible. |
📲 How to upload it
Open the nsave app
Follow the instructions to upload your Proof of Address (POA) document
We’ll review it and let you know if anything else is needed
💬 Need help?
If you’re unsure what to upload, just send us a message in the app. Our team will guide you through the process. We’re here for you.
❓ Frequently Asked Questions
- Can I use a digital utility bill as proof of address? Yes, digital utility bills are accepted as long as they meet all the required criteria.
- What should I do if my document is rejected? Review the rejection reason, address the identified issue, and resubmit a new document.
- Can I use a P.O. Box address? No, P.O. Boxes are not accepted. Your document must display your physical residential address.
🛡️ Why are we doing this?
This update helps us:
Stay compliant with global financial regulations
Keep your account safe and verified
Offer better and faster banking features for everyone
We’re incredibly grateful for your support and trust.