๐ What does the document need to show?
Your Proof of Address (POA) document must include:
Your full name
Your current residential address
Date of issue (within the last 3โ6 months, unless itโs a valid national ID with an address on it)
โ Accepted documents (all countries)
National ID with address (if applicable in your country)
Bank statement
Utility bill (electricity, water, gas, etc.)
Tenancy, lease or rental agreement
Mortgage statement
Criminal record (ุณุฌู ุฌูุงููู / ููุด ูุชุดุจูู)- Bank statements should be issued by traditional banks and must clearly show your name, address, and be dated within the last 3 months.
Rental agreements must include full name, address, and be official (signed/stamped), and can be dated up to 12 months prior.
Documents must be submitted as PDFs, photos, or scans with visible edges for clarity.
โ Documents we cannot accept
Documents in a name other than your own
Screenshots or unclear images
Password-protected documents
Documents older than 3 months (or 12 months in case of a lease agreement, or unless itโs a valid government ID)
Documents with incomplete information (e.g., missing full name, address, or date of issue).- Expired documents or those flagged as outdated without resubmission for manual review.
Documents issued by digital wallets or fintech services instead of traditional banks.
Unclear photos or screenshots, including those with cropped edges.
๐ Country-specific guide: What to upload in your country
Country | What works best | Instructions |
๐ณ๐ฌ Nigeria | National Identification Number (NIN) | You can enter your NIN. If you do not have access to your NIN, you can submit a standard proof of address document (utility bill, bank statement, etc.). |
๐ช๐ฌ Egypt | National ID card or criminal record (ุณุฌู ุฌูุงุฆู ููุด ูุชุดุจูู) | Upload both sides of the National ID showing your address, or submit a recent official criminal record certificate issued by the government. If neither is available, you can submit a standard POA document (utility bill, bank statement, etc.). |
๐ง๐ฉ Bangladesh | National ID (NID) or NID number | You can either enter your NID number or upload a National ID card showing your address. If neither is available, you can submit a standard proof of address document (utility bill, bank statement, etc.). |
๐ต๐ฐ Pakistan | Computerized National ID Card (CNID) | Pakistan|National ID card (CNIC) or other standard proofs as outlined|You may use a National ID card (CNIC) showing your address, a bank statement, or a utility bill. Ensure documents are dated within the last 3 months unless otherwise stated. Rental agreements are also accepted if dated within the last 12 months. If your CNIC lacks a Machine Readable Zone (MRZ), a passport with MRZ is acceptable. |
๐ฒ๐ฆ Morocco | National ID card | Upload a National ID card showing your address. If unavailable, you can submit a standard proof of address document (utility bill, bank statement, etc.). |
๐ฆ๐ช UAE | Tenancy contract (Ejari) | You can submit any standard proof of address document (utility bill, bank statement, etc.). |
๐ธ๐ฆ Saudi Arabia | Government-issued proof of address document | You can request an official government issued proof of address document here or you can submit a standard proof of address document (utility bill, bank statement, etc.). |
๐น๐ท Turkey | Government-issued proof of address document | You can request an official government issued proof of address document here or you can submit a standard proof of address document (utility bill, bank statement, etc.). |
๐ Other countries | Bank statement, utility bill (electricity, water, gas, etc.), lease or rental agreement, mortgage statement, etc. | Just make sure the document is official and that your address is visible and legible. |
๐ฒ How to upload it
Open the nsave app
Follow the instructions to upload your Proof of Address (POA) document
Best practices:
Use PDF format when possible for better readability
Ensure all document pages are included
Confirm the image is clear and all text is readable
We'll review it and let you know if anything else is needed
๐ฌ Need help?
If youโre unsure what to upload, just send us a message in the app. Our team will guide you through the process. Weโre here for you.
โ Frequently Asked Questions
Can I use a digital utility bill as proof of address? Yes, digital utility bills are accepted as long as they meet all the required criteria.
What should I do if my document is rejected? Review the rejection reason, address the identified issue, and resubmit a new document.
Can I use a P.O. Box address? No, P.O. Boxes are not accepted. Your document must display your physical residential address.
What should I do if my address verification is "pending"? Wait for the review to complete or recheck the uploaded document for accuracy and resubmit if necessary.
Why does my document show as "pending"? This means your submission is under review. Please allow time for our team to verify your document.
Why was my valid ID rejected as outdated? Sometimes our system may misinterpret formatting. If this is the case, simply press "Continue anyway" and let one of our analyst review the document.
What if my documents need translation or notarization? Some countries require documents to be translated and notarized (e.g., Turkey). Ensure they comply with local regulations before submission.
What should I do if I donโt have a utility bill? You can submit alternative documents such as a bank statement, phone bill, or short-term lease agreement, provided they meet all other criteria.
๐ก๏ธ Why are we asking your for a proof of address (POA)?
This update helps us stay compliant with global financial regulations & offer better and faster banking features for everyone.