To help your Proof of Address (POA) get approved quickly, it’s important that the address you enter in the app matches exactly the address shown on the document you upload.
Even small differences (spelling, abbreviations, missing lines) can cause delays or rejections.
Below are the best ways to avoid that.
✅ The Best Way to Enter Your Address
Before typing your address in the app, we recommend this simple step:
Open the document you plan to upload
Bank statement, electricity bill, or other accepted POA
Copy the address exactly as it appears on the document
Paste it into the address field in the nsave app
Upload the same document
Doing this helps our system verify your address faster and avoids mismatches.
🇳🇬 Using Your NIN as Proof of Address (Nigeria)
If you choose to use your National Identification Number (NIN) to validate your address, please note:
The address you enter in the app must match the address stored in your NIN profile
Many users are unsure what address is currently linked to their NIN, which can lead to rejections
Providing the NIN is the easiest and recommended option for Nigerian users- Only the official plastic NIN card is acceptable for address verification. Non-plastic versions without an address are not valid.
Documents not accepted:
Blurry or cropped images
Documents not in your name
Password-protected files
Screenshots or unclear copies
Documents older than 6 months, unless they are valid government IDs- If your document is flagged, you may submit it for manual review to resolve any issues.
Important tip
If you’re using NIN:
Make sure you input your address exactly as it appears in the NIN database
If the address is outdated or different from where you currently live, your POA may not be approved- Enter your 11-digit NIN exactly as it appears on your official documents to avoid errors.
If you’re unsure about your NIN address, using a bank statement or utility bill is often the fastest option. If your document is rejected, verify that it meets clarity, validity, and matching requirements before re-uploading.
📄 Accepted Proof of Address Documents
You can use any of the following (as long as they’re clear and recent):
Bank statements from regulated banks
Utility bills (electricity, water, gas)
Official government letters
Lease or rental agreements- Lease agreements (dated within the last 12 months)
Documents must:
Be dated within the last 3 months for bank statements and 6 months for utility bills
Show your full name
Show your full address
Be clear and readable
Ensure it matches the name on your ID exactly
Avoid blurry, cropped, or incomplete images- Ensure all corners of the document are visible and that the image shows a clear, uncropped, and complete view of the entire document.
❌ Common Reasons POA Gets Rejected
Address typed in the app doesn’t match the document
Missing address line or city
Old or unclear document
Using an address different from your NIN profile (when using NIN)