Can I Change My @ntag Username or Update My Profile Name in nsave?
In this article, we'll address common questions about the @ntag username in nsave, its limitations, and alternatives for updating other account details.
What Is an @ntag Username?
Your @ntag is a unique identifier automatically assigned to your account during the signup process. It serves as your permanent username and cannot be changed or customized. Once created, the @ntag is fixed and remains associated with your account throughout its lifetime.
Why Can't I Change My @ntag Username?
The @ntag username is designed to be immutable for two key reasons:
Uniqueness: Each @ntag is unique and functions as a core part of the nsave system for sending and receiving money securely.
System Integrity: Allowing changes to @ntags could potentially disrupt service functionality or compromise the uniqueness of usernames.
Alternative: Updating Display Names
While your @ntag username cannot be edited, you can update your display name. The display name is what appears in your profile and transactions. This allows you to reflect your correct first and last name, even if your @ntag does not match.
How to Update Your Display Name
Identity Verification: Submit a clear photo of yourself holding a government-issued ID and a piece of paper with today’s date written on it.
Submit Your Request: Send this information to customer support for review.
Wait for Confirmation: Once reviewed and approved, your display name will be updated.
Additional Policies on Account Information
Legal Name Changes: Your legal name, email address, or phone number can be updated after identity verification.
Privacy Settings for @ntags: By default, your @ntag is private. Others cannot find you using your @ntag unless you enable the “Be discoverable” option in your settings.
Why Are @ntags Autogenerated?
@ntags are automatically generated to ensure that each user has a distinct and permanent identifier, which cannot be customized to include personal details like first names. This design choice supports both functionality and consistency.
Frequently Asked Scenarios
Q: Can I change my @ntag after signup even if it has errors (like a dash or missing letter)? - A: No, @tags cannot be edited to correct errors or fit personal preferences. However, you can update your display name to show your correct name in your profile.
Q: Can I have my @ntag match my name or a preferred username? - A: No, @ntags cannot be altered to align with your first name or preferred handle. Consider updating your display name as a workaround.
Q: Why isn’t my @ntag customizable? - A: The system generates @ntags uniquely for all users to maintain seamless service and security. Customization is not currently supported.
If you have further questions or need assistance, contact nsave customer support.