Fix it yourself first
Refresh the page and try again
Check your internet connection
Try another browser
Check your file format and size
Still blocked → contact Support immediately from the Project page.
If you can't upload before midnight
Contact Ocus Support before the deadline, via the chat bubble.
If they confirm the issue, you may be asked to send files via WeTransfer, SwissTransfer, or a shareable download link.
Requirements:
Link must not expire
Include all required media
Mention the Project ID in your message
Sending files outside the platform doesn't automatically validate your submission — the Quality Team still reviews the content.
After submission
You can't add new images once a Project is submitted and validated, unless the Quality Team specifically requests it. Never upload unrelated content to "complete" a Project.
Deadline reminder
Midnight on the day of the session.
After that: Project blocked, no media can be added, reliability rating impacted.
Plan your export and upload well before the deadline.