A Project is missing from my invoice
Only validated Projects are included. Check:
Is the Project validated in your dashboard?
Was it validated after the last day of the month? → it appears in the next cycle
Still missing from before the cut-off → contact Ocus Support with the Project ID and name, via the chat bubble.
The amount looks wrong
Your invoice includes: agreed Project fee + approved travel fees + validated additional services.
Not included: no-shows, blocked, cancelled, or unapproved work.
Check the agreed rate on the platform. Still wrong → contact Ocus Support with the Project ID and a clear explanation, via the chat bubble.
Payment not received
Invoice approved ✓
Bank details correct in Payoneer ✓
Bank account active and able to receive transfers ✓
All good and still nothing → contact Ocus Support via the chat bubble.
Can't approve my invoice
Three possible reasons:
No invoice pending — only invoices with status "Pending validation" can be approved
Account under verification — temporarily blocks approval
Issue already reported — invoice stays blocked until review is complete
Check status in Settings → Invoices.
Invoice delayed or "In reconciliation"
Your Project may be under review, your account may require verification, or a compliance check is in progress.
Contact Ocus Support if it remains pending after the normal billing window, via the chat bubble.
Billing information was wrong on an issued invoice
Issued invoices can't be modified. Changes apply to future cycles only.
Contact Ocus Support if legal correction is required, via the chat bubble.
When contacting Ocus Support, always include: Project ID · Invoice number · Clear explanation of the issue.