There are a few reasons why you might need to release a ticket. If your organization does not offer refunds or exchanges, some reasons might be:
An event was cancelled and your ticket buyer wants to donate the value of the ticket to your organization instead of reschedule
A patron can no longer attend an event and wants to donate the value of the ticket
Your patron has an extra ticket that they no longer need and wants to donate the value of the ticket
👟Walk Through
Once you find the order you want to turn into a donation, click on the 3 dots under the Actions column next to the order and click Manage.
Click on Release Tickets.
Select the tickets you want to release and push Continue.
Click Yes, Release Tickets.
🎭Noteworthy: Donated tickets are released and available for purchase.
Donated tickets are considered merchandise instead of being included with ticket sales.
All ticketing fees associated with the original ticket transaction will still be accrued.