Processing a ticket donation is easy! There are a few reasons why you might need to process a ticket as a donation such. If your organization does not offer refunds or exchanges, some reasons might be:

Click the Details button next to the performance you wish to view orders for.

In your left side black toolbar, click on Orders.

Now toward the bottom, you will be able to see all the orders created for your current production. You can also filter by date. You can search for orders using confirmation numbers, or by using patron name or email.

Once you find the order you want to turn into a donation, click on the eye icon next to the order date.

Now toward the bottom of the order, you will be able to see a few red buttons with options like exchange tickets, refund, and convert ticket to donation.

Click on the red Convert Tickets to Donation button.

Once you click the button, the following box will appear. Check the mark next to the tickets you wish you convert to a donation. Push Convert.

To confirm, you will now see a green bar at the top of the order that says These tickets were marked as a donation.

Donated tickets are released and available for purchase.

Donated tickets are considered merchandise instead of being included with ticket sales.

Please note: All ticketing fees associated with the original ticket transaction will still be accrued.