Processing a ticket donation is easy! There are a few reasons why you might need to process a ticket as a donation such. If your organization does not offer refunds or exchanges, some reasons might be:
An event was cancelled and your ticket buyer wants to donate the value of the ticket to your organization instead of reschedule
A patron can no longer attend an event and wants to donate the value of the ticket
Your patron has an extra ticket that they no longer need and wants to donate the value of the ticket
Prefer a video version?
Ticket Donation Walkthrough:
Click the Details button next to the performance you wish to view orders for.
In your left side black toolbar, click on Orders.
Now toward the bottom, you will be able to see all the orders created for your current production. You can also filter by date. You can search for orders using confirmation numbers, or by using patron name or email.
Once you find the order you want to turn into a donation, click on the Actions button next to the order and click Manage Order.
Now toward the bottom of the order, you will be able to see a few red buttons with options like exchange tickets, refund, and convert ticket to donation.
Click on the red Convert Tickets to Donation button.
Once you click the Convert to Donation button, the following box will appear. Check the mark next to the tickets you wish you convert to a donation. Push Convert.
Once the donation has processed, you will see the following notification at the top of your dashboard:
🎭Noteworthy: Donated tickets are released and available for purchase.
Donated tickets are considered merchandise instead of being included with ticket sales.
All ticketing fees associated with the original ticket transaction will still be accrued.
🎓 Recap: Converting an Unused Ticket into a Ticket Donation
On The Stage allows event organizers to offer ticket donations as an option for unused tickets. Patrons who can’t attend an event can choose to convert their ticket into a donation, helping the event generate support or possibly offering a tax-deductible contribution. This option benefits both the organizers and patrons.
🚀 Best Practices for Ticket Donations
📜 Clarify Donation Policy – Inform patrons upfront about the donation option and its benefits.
💬 Promote the Option – Include donation reminders in confirmation emails or event reminders.
📝 Make It Easy – Ensure the conversion process is simple for patrons to complete.
📈 Track Donations – Monitor ticket donations to gauge interest and support.
📢 Acknowledge Donations – Thank patrons for their generosity and offer a tax receipt if applicable.
Offering ticket donations provides a win-win for both patrons and event organizers, while boosting community support! 🚀