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Setting Up Will Call at Your Event

Why You’ll Want to Set Up Will Call

Setting up will call is a great way to enhance your front-of-house operations because it allows you to:

  • Offer a seamless pick-up option for patrons who didn’t receive or prefer not to use digital tickets.

  • Reduce front-door wait times by having tickets or confirmations prepped and ready for quick distribution.

  • Minimize no-shows and overselling, since only verified ticket holders can claim their seats at the door.

Patrons that do not need to utilize will call:

  • can be checked in with their order confirmation code.

  • can be checked in by having their hard tickets, PDF tickets, or digital tickets scanned.

  • do NOT need to wait in the Sales line since they already paid for their tickets.

👟Walkthrough

The following articles will walk you through best practices for the check-in process:

Patrons that have NOT paid for their tickets in advance need to go to the Box Office line. These patrons are either:

-purchasing tickets at the venue on the day of the event via a Box Office Portal transaction.

or

-paying for a reserved order at the box office via the Box Office Portal to get their confirmation number to check in.

The following article will walk you through how to process a walk-up ticket purchase:

The following article will walk you through how to process a reserved ticket order, meaning an authorized account user on your account set aside/saved tickets for a patron that need to be paid for on the day of your event:

Related Articles
⚡🔗Quick Links: Box Office Portal
Processing a Reserved Ticket Order
⚡🔗Quick Links: Box Office Management and Ticketing
Processing Comp Tickets in the Box Office Portal
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