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OTS only offers paperless ticketing; There are no physical tickets to be picked up. You only need 2 lines: Check In and Box Office Sales.

Abbey avatar
Written by Abbey
Updated over a year ago

Patrons who have purchased tickets in advance can check right in.

These patrons:

  • can be checked in with their order confirmation code.

  • can be checked in by having their tickets scanned.

  • do NOT need to wait in the Sales line since they already paid for their tickets.

The following articles will walk you through best practices for the check-in process:

Patrons that have NOT paid for their tickets in advance need to go to the Box Office line.

These patrons are either:

-purchasing tickets at the venue on the day of the event via a Box Office Portal transaction.

or

-paying for a reserved order at the box office via the Box Office Portal to get their confirmation number to check in.

The following article will walk you through how to process a walk up ticket purchase:

The following article will walk you through how to process a reserved ticket order, meaning an authorized account user on your account set aside/saved tickets for a patron that need to be paid for on the day of your event:

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