Why You’ll Want to Set Up Will Call
Setting up will call is a great way to enhance your front-of-house operations because it allows you to:
Offer a seamless pick-up option for patrons who didn’t receive or prefer not to use digital tickets.
Reduce front-door wait times by having tickets or confirmations prepped and ready for quick distribution.
Minimize no-shows and overselling, since only verified ticket holders can claim their seats at the door.
Patrons that do not need to utilize will call:
can be checked in with their order confirmation code.
can be checked in by having their hard tickets, PDF tickets, or digital tickets scanned.
do NOT need to wait in the Sales line since they already paid for their tickets.
👟Walkthrough
The following articles will walk you through best practices for the check-in process:
Patrons that have NOT paid for their tickets in advance need to go to the Box Office line. These patrons are either:
-purchasing tickets at the venue on the day of the event via a Box Office Portal transaction.
or
-paying for a reserved order at the box office via the Box Office Portal to get their confirmation number to check in.
The following article will walk you through how to process a walk-up ticket purchase:
The following article will walk you through how to process a reserved ticket order, meaning an authorized account user on your account set aside/saved tickets for a patron that need to be paid for on the day of your event:
🎓 Recap
While On The Stage operates on a paperless ticketing model, we also offer hard tickets, PDF tickets, and digital tickets. For will call setups, your box office only needs two key components:
A Check‑In device or interface to verify reservation or purchase.
A Box Office Sales station to process any last-minute sales or print-onsite tickets.
These tools let you smoothly manage guests arriving without digital tickets, confirm their identity, and complete any additional sales.
🚀 Best Practices
Define ‘will call’ clearly in customer communications—include pickup location and timing instructions.