Patrons who have purchased tickets in advance can check right in.
These patrons:
can be checked in with their order confirmation code.
can be checked in by having their tickets scanned.
do NOT need to wait in the Sales line since they already paid for their tickets.
The following articles will walk you through best practices for the check-in process:
Patrons that have NOT paid for their tickets in advance need to go to the Box Office line.
These patrons are either:
-purchasing tickets at the venue on the day of the event via a Box Office Portal transaction.
or
-paying for a reserved order at the box office via the Box Office Portal to get their confirmation number to check in.
The following article will walk you through how to process a walk up ticket purchase:
The following article will walk you through how to process a reserved ticket order, meaning an authorized account user on your account set aside/saved tickets for a patron that need to be paid for on the day of your event: