Quick tip before we get started. If you haven’t already, we recommend connecting your Google and Facebook business pages to better display your results.

The LocalReviews dashboard provides all kinds of useful information about your online reputation across multiple review sites. 

Your Highlights provide an overview of how your online reputation has changed over the last 30 days. You’ll also be able to see the total number of online reviews your business has, as well as the overall client sentiment. Finally, the dashboard will display all your recent reviews including any comments that you clients left.

If you haven’t already, click “Connect your Facebook / Google account” to make sure your dashboard remains up-to-date across the major review sites. 

The reviews tab allows you to see all your reviews (across multiple sites) including any comments your clients left. By default, reviews are filtered by date but you can also filter by sentiment for example to see where you services could have been improved.

The surveys tab lists all the LocalReviews surveys that you’ve created. By default, you will have access to an Online Review survey but you’re also welcome to add new surveys. 

This tab is useful for comparing how different surveys performed and will provide insight on the number of requests sent, open rates, number of responses, and completion rates. 

The requests tab lists all LocalReviews requests that your business has sent. By default, these requests will be listed by date and you will be able to see your client’s name, the phone number or e-mail address the request was sent to, who sent the request (if you have multiple employees sending requests), which survey was sent, and whether that survey was opened and completed. 

The requests tab allows you to filter requests by survey so this is another great place to compare the results across multiple surveys. 

Keep in mind, it’s best to send requests frequently and as close to the time of the transaction as possible - this is when your clients are at their happiest! 

The analytics tab is a great place to dig deeper into your results.

The Reviews tab will show how your clients’ sentiment changes over time as well as how the number of requests sent over time has changed. 

The Survey Sentiment tab will give you a high level understanding (across all your surveys) of how satisfied your clients are with your services. You already know how important the first “sentiment” question is on your survey and this tab will capture that information to help you better understand your performance.

If your employees are responsible for sending their own feedback requests, for instance as they complete an on-site job, the Leaderboard tab is a great place to monitor their performance. This tab will break down not only the number of requests sent by each employee but also the overall sentiment rating from clients. This is a great way to understand who on your team may need additional training or support.

The about tab provides some great information if you’re interested in learning more about why online reviews are important for your business. 

Your LocalReviews link is also accessible here. Your LocalReviews link can be shared (in your e-mail signature for example) to passively collect client reviews and feedback.

If you have additional questions about your LocalReviews results, please contact your dedicated OneLocal success manager - we’d be happy to review together!

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