Not only can LocalReviews track what your customers think of your service, it can also track which of your employees are sending out surveys and what kind of results each person is getting. 

1. To get started, navigate to your leaderboard by going to LocalReviews,

2. Select Analytics from the top bar, and then select Leaderboard.

Once you're at the Leaderboard page, you'll be able to see who is sending out survey requests, how often they are being opened, and how people are responding to specific individuals. 

Take a look at the example below:

If you are trying to increase the quantity of your reviews, you should pay attention to the scores in the "Requests Sent" columns. In this example, you can see that Dwight has sent the most Survey requests. He has sent as many requests as Jim and Pam combined. This allows the Manager to monitor how many requests are being sent and by whom. Do they match the number of clients? Are your employees sending their own reviews, or are they being delegated to a receptionist?

If you are trying to increase the quality of your reviews, you can see how people respond to different employees in the "Sentiment Score" columns. In this example, people responded more positively to Jim and Pam than they did to Dwight. This is very important metric to monitor when you are trying to increase your positive reviews. In this case, the manager can identify a need to improve the experience for customers of Dwight and act accordingly.  

It is important to remember that the Sentiment Score will always be viewed as a percentage of all responses. It will not calculate people who have skipped the survey. In the above example, although Dwight has the lowest Sentiment Score at 40%, he still has the same quantity of positive responses as Pam and twice as many as Jim.

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