Overview
Before you can connect PCRecruiter to OneUp, you'll need:
Database ID
API Token
Username and password of the user selected in the API key settings
🔒 You'll need access to PCRecruiter's API Settings to retrieve these details.
Getting your API credentials
Find your Database ID
In PCRecruiter, select System from the top navigation menu.
2. Select API from the left-hand menu.
3. Open API Settings.
4. Copy the API Database ID shown at the top of the page.
💡 Your Database ID includes both the database name and subdomain.
Example:
OneUp Sales.oneupsales
Create an API Token
From the API Settings window, click Add.
Complete the form:
Enter a Token Name (for example, OneUp Sales)
Enable Allow Full Access
Select the user account OneUp should impersonate using the pop out window link
Copy the Public API Token shown on the page.
3. Click Save.
Find your Username and Password
Use the username and password of the PCRecruiter user account selected in the Impersonate User Name field:
Once you have your Database ID, Username, Password and API Token:
If you're onboarding with an Implementation Engineer, send them the details and they'll complete the setup for you.
If you're using our self-serve setup flow, return to OneUp and enter the details when prompted.
If you're reconnecting an existing integration, follow the steps below.
Reconnecting PCRecruiter
In OneUp, click the Settings icon next to your profile picture and select Platform Settings.
Select Integrations in the left-hand menu.
Find PCRecruiter and click the 🔒 icon.
Click Connect.
Check the connection
Once connected:
The integration status will show as Authenticated.
Data will begin syncing into OneUp.
Your users, activity and performance data will start appearing throughout the platform.
Troubleshooting ✨
I can't find my Database ID
In PCRecruiter, head to: System → API → API Settings
Your Database ID is displayed at the top of the page.
I can't find my API Token
In PCRecruiter, head to: System → API → API Settings
If you don't already have a token, click Add to create one.
My integration is connected, but I'm not seeing the expected data
PCRecruiter accounts can have access to multiple databases. Double-check that you've entered the correct Database ID when connecting the integration.
If the connection is using a different database than expected, reconnect the integration using the correct Database ID.
If you're unsure which database should be connected, contact our Support team.
My connection failed
Double-check that:
The Database ID has been copied exactly as shown
The API Token has been copied correctly
The Username and Password belong to the same user selected in the Impersonate User Name field
Using credentials from a different user may prevent the connection from working correctly.
I can connect successfully, but some data/users are missing
OneUp can only access the data available to the user selected in the Impersonate User Name field. If expected users or records are missing, check that the impersonated user has access to the required data in PCRecruiter.
I've changed my password
Reconnect the integration using the updated password for the user selected in Impersonate User Name.
I've created a new API Token
Reconnect the integration using the new API Token.
My data isn't appearing in OneUp
The initial sync can take some time to complete. If the integration shows as connected but no data has appeared after 24 hours, contact our Support team.