Overview
Before you can connect Tracker (Legacy) to OneUp, you'll need an Bearer Token from Tracker.
OneUp uses bespoke Tracker API endpoints rather than Tracker's standard API. Because of this, bearer tokens must be created by the Tracker support team.
Contact Tracker
Raise a support ticket with Tracker and include the following message:
Please could you create a bearer token via your legacy API to allow OneUp Sales access to our data, and share this with us securely?
Once you have your Bearer Token:
If you're onboarding with an Implementation Engineer, send them the details and they'll complete the setup for you.
If you're using our self-serve setup flow, return to OneUp and enter the details when prompted.
If you're reconnecting an existing integration, follow the steps below.
Reconnecting Tracker (Legacy)
In OneUp, click the Settings icon next to your profile picture and select Platform Settings.
Select Integrations in the left-hand menu.
Find Tracker and click the 🔒 icon.
Enter your Bearer Token.
Click Connect.
Check the connection
Once connected:
The integration status will show as Authenticated.
Data will begin syncing into OneUp.
Your users, activity and performance data will start appearing throughout the platform.
Troubleshooting ✨
I don't have a bearer token
Bearer tokens must be generated by Tracker support.
My bearer token isn't working
Double-check that:
The full bearer token has been copied correctly
There are no spaces before or after the token
Tracker has provided a token for the legacy API
If you're unsure, contact Tracker and request a new bearer token.
My data isn't appearing in OneUp
The initial sync can take some time to complete. If the integration shows as connected but no data has appeared after 24 hours, contact our Support team.