If your bill isn’t paid on time, your service will be paused. After 2 months (60 days) with no payment, your account is canceled, and your phone number will be lost.
Panda Mobile sends a reminder email three days before your bill is due, plus email and SMS alerts if a payment fails.
To avoid interruptions, keep your payment method updated and ensure your account has enough funds.
When updating your payment method, please follow these steps:
Log in to your portal.
Click the teal arrow to manage your account.
Select Billings.
Enter the OTP sent to your registered email address.
Under Update Payment Method, you can add a new payment method and choose which saved payment method to use for each line on your account.
Alternatively, you can update the payment method for a specific line directly through your portal:
Log in to your portal.
Locate your phone number.
Click the arrow to expand the options.
Click View All.
Select Update Payment Method to update the payment method for that line.
