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Manage your plan/account — changing your plan, adding line(s), increasing your data, updating your payment method, or cancelling your line

Written by Marco Vallano

Change Plan​

  1. Log in to your Panda Mobile portal: Access your account and locate the active line for which you want to change the plan.

  2. Under Quick Actions, find and click 'Change Plan'.

  3. Choose your preferred plan: Browse the available plans by clicking the left or right arrows to view your options.

  4. Select your subscription duration: Choose your preferred subscription term (1, 3, 6, or 12 months). Generally, the longer the subscription term, the greater the discount you can get.

  5. Review plan details: Once you've selected your plan and subscription duration, the portal will display your current plan cost and the upfront payment required for your new plan.

  6. Choose when the change takes effect: Select whether you want your new plan to take effect immediately or at the end of your current subscription term (when your current plan expires).

  7. Confirm your plan change: Review your selections and payment details before submitting your request.

Please note: Not all plan changes are eligible to take effect immediately. Some changes can only be scheduled to take effect when your current subscription expires. Please refer to our 'Change Plan Eligibility Matrix' for guidance on which plan changes can be applied immediately.

Adding a line

  1. Log in to your account portal.

  2. Locate and click the 'Add an Additional Line' option just above your active line(s).

  3. An OTP will be sent to your registered email address for verification. Once verified, select your desired plan for the new line.

  4. Proceed with the usual checkout and activation process, just as you did when activating your first line.

Purchase Additional Data

  1. Log in to your account portal.

  2. Locate the active line that needs additional data.

  3. Under Quick Actions, click 'Add More Data'

  4. Choose the type of data add-on you need: US Data or China Data Roaming.

  5. Select the amount of additional data you want to purchase. Review your selection and proceed with the purchase.

  6. The payment will be charged to your saved payment method on the account. Once the payment is complete, you're all set!

Update your Payment Method


There are two ways to update your payment method through your Panda Mobile account portal:
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Account Management Section

  1. Sign in to your Panda Mobile Account.

  2. On your landing page, locate the light teal box in the upper-left corner and click the arrow.

  3. Select Billings. An OTP will be sent to your registered email address for verification.
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  4. Once verified, go to the Update Payment Method tab. Click 'Add a New Payment Method' and follow the prompts to enter your new payment details.
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  5. Once added, locate the line/number you want to update and click the three-dot menu.

  6. Choose the payment method you want to use for that specific line moving forward, then click 'Save'.
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Through the Landing Page – Line(s) Section

  1. Log in to your Panda Mobile account.

  2. Locate the active line(s) for which you want to update the payment method.

  3. Look for Quick Actions, click 'View All'.

  4. Select 'Update Payment Method'.

  5. An OTP will be sent to your registered email address for verification. Once verified, follow the prompts to update your payment method.
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Delete Payment Method

  1. Sign in to your Panda Mobile Account.

  2. On your landing page, locate the light teal box in the upper-left corner and click the arrow.

  3. Select Billings. An OTP will be sent to your registered email address for verification.

  4. Once verified, go to the Update Payment Method tab.

  5. Under Saved Payment Methods, click "See All."

  6. Locate the payment method you want to remove from your account. Click the trash icon next to the payment method to remove it.
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Cancelling a Line / Subscription


If you need to disconnect a phone line from your account, there are two primary methods. Canceling a line or porting out your number. It is important to understand the difference, as the choice depends on whether you wish to keep your existing phone line.

  • Cancel a line: Use this option if you are permanently discontinuing service and do not intend to keep your phone number.

  • Port out: Use this option if you are switching to a new service provider and want to take your current phone number with you.

How to Cancel your line

  1. Log in to your account portal.

  2. Locate the active line you want to cancel. Look for Quick Actions, click 'View All'.

  3. Select 'Cancel Plan' and you will be asked to confirm whether you want to proceed with canceling your line.

  4. Once confirmed, your line will remain active until the end of your current billing cycle and will not renew for the next cycle.

Please note: If your line remains unpaid for two months(60 days), our system will automatically cancel it, and your number will no longer be recoverable.
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For more information, please refer to this article: What happens if I miss a payment for my monthly subscription? | Panda Mobile Help Center

How to Port out your number

  1. Contact our support team to request a number port-out.

  2. Our support team is available during the following hours:

    • Weekdays: 8 AM–8 PM Central Time

    • Weekends: 9 AM–6 PM Central Time

  3. Our team will gather some additional information regarding your reason for porting out.

  4. For security and verification purposes, an OTP will be sent to your Panda Mobile number.

  5. Once your identity is successfully verified, your port-out details will be sent to you through your Panda Mobile number.

Please make sure your line is still active when requesting a number port-out, as canceled or suspended lines cannot be ported out.

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