Currently, Panda Mobile has two marketing websites offering different packages and plans. While most basic services and features are similar across both sites, pricing and certain advanced features may vary depending on the plan you choose.
Panda Mobile will soon be migrating all services to pandacellular.com. In the meantime, both websites remain active and available. The steps outlined below serve as a guide for managing your plan—whether upgrading, adding lines, increasing your data, updating your payment method, or cancelling your line, depending on which website you used to create your account.
If the account was created on pandamobile.com
If the account was created on pandamobile.com
Changing or Updating Your Plan
Changing or Updating Your Plan
Sign in to your Panda Mobile portal and navigate to the line you want to manage.
Click 'view details', then select 'manage'.
Under 'Your plan', click 'Change Plan'. A list of available plans will be displayed. Select the plan that best fits your needs.
Click 'GET PLAN', then select 'Confirm and pay'. The payment will be processed using your saved payment method.
Once completed, you will receive a confirmation email verifying the plan change.
Add a new line or multiple lines
Add a new line or multiple lines
Log in to Your Portal. On the landing page, just below your active line, click 'Add a new line' to begin the process.
Complete the Next Steps
Choose your desired plan.
Fill in the required details as prompted.
Follow the on-screen instructions, similar to when you first set up your existing line.
Purchase a Top-up Data
Purchase a Top-up Data
On your landing page, locate the line you want to add data to. Click 'Add more data' and select the additional data you need. The payment will be processed using your saved payment method or use a different payment method.
Update your Payment Method
Update your Payment Method
Log in to your portal.
Click the profile icon in the top-right corner.
Under Billing, click 'Go to Billing portal'.
Choose how you want to update your payment method:
For a specific line or subscription:
If you have multiple lines, locate the line or subscription you want to update. You should see a payment method listed below it. Click the pencil icon next to the saved card to update it.For your account in general:
Scroll down to “PAYMENT METHOD.” You can add a new payment method and delete the old one by clicking the three dots next to it. You can also set the new method as the default.
Enter your new card information and click Update.
Cancelling a Line / Subscription
Cancelling a Line / Subscription
If you need to disconnect a phone line from your account, there are two primary methods. Canceling a line or porting out your number. It is important to understand the difference, as the choice depends on whether you wish to keep your existing phone line.
Cancel a line: Use this option if you are permanently discontinuing service and do not intend to keep your phone number.
Port out: Use this option if you are switching to a new service provider and want to take your current phone number with you.
How to Cancel your line
How to Cancel your line
Log in to your portal.
Click the profile icon in the top-right corner.
Under Billing, click 'Go to Billing portal'.
Locate the line or subscription you want to cancel and click 'Cancel subscription'.
Note: Cancelling your line or subscription is not immediate. You can continue using it until the end of your billing cycle, and it will not renew, maximizing the value of your payment.
You’ll be asked to provide a reason for cancellation. After entering your reason, click Submit.
How to Undo Cancellation
How to Undo Cancellation
Log in to your portal.
Click the profile icon in the top-right corner.
Under Billing, click 'Go to Billing portal'.
Locate the line or subscription you want to undo cancellation and click 'Don’t cancel subscription'.
Note: You can only do this if the line or subscription is not yet fully cancelled or is still within your billing cycle.Once decided, click 'Renew subscription' to remove the cancellation for that line.
How to Port out your number
How to Port out your number
Log in to your portal.
Click 'view details' > 'manage'.
Scroll down and, under 'Your number'. select 'Transfer Your Number Out'.
If the account was created on pandacellular.com
If the account was created on pandacellular.com
Upgrading, Adding Data, Updating Payment, or Cancelling a Line
Upgrading, Adding Data, Updating Payment, or Cancelling a Line
At the moment, when upgrading, increasing your data, updating your payment method, or cancelling your line, you need to reach out to support for assistance. To do this, log in to your portal, locate your line, and click the “+” to expand and manage it. Selecting any of these actions will trigger a message to us, and from there, we will help you complete the process.
Add a new line or multiple lines
Add a new line or multiple lines
1. Log in to Your Portal. On the landing page, just above your active lines, click 'Request a new line' to begin the process.
2. Complete the Next Steps
Choose your desired plan.
Fill in the required details as prompted.
Follow the on-screen instructions, similar to when you first set up your existing line.
