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New Customers Guidance
A guidance of how to order from Pandabuy
A guidance of how to order from Pandabuy
Updated this week

Hi guys☺️💕This guide describes every step of ordering from pandabuy.com, after reading this you will be able to place an order from Taobao, Weidian, or Yupoo, etc through Pandabuy agent shopping.

Step 1: Select the item

Browse China's online e-commerce platforms, such as Taobao / Tmall / JD.com.

Find your ideal sellers’ info & products through social media, e.g., Reddit, Instagram, TikTok.

Copy the product link or name/shop’s link/the order number starting with the letter PI and paste it into the search bar (or just copy the link/the order number starting with the letter PI shared by your friend). Click “Search” and turn to the next page.

Step 2: Submit Order

Method 1

You can directly select the color, size, and quantity, add special remark and click “Buy Now” or “Add to Cart”.

We have made a lot of innovations on this page to give you the ultimate experience that you cannot see on other platforms!

You can see the sales, avg. Ship, weight, volume, net weight/volume BEFORE placing your orders!

You can view in-warehouse photos BEFORE placing your orders if you have 300 VIP points and above!

If you are not sure about the size, this article can help you get the answer.

If you want to find the product, image search function or Find&Buy service! Read this article to know more about it.

More function coming soon...

Method 2 Fill & Buy

For the links capturing failed by the Pandabuy system (Yupoo links etc.) but you want to buy, this redirects you to the form-filling page, fill them out manually. Name your order, give your order a pfp, fill out specifications like colors/size, and fill out the price. Then click “Buy Now” or “Add to Cart”.

If you do not have a link, Wechat orders can also be placed through Fill & Buy form.

Here is an article for you to learn more about this service.

Step 3: Confirm Order

Please select the destination country. The items you purchased will first be sent by the seller to Pandabuy warehouse in China. After the order arrived and stored in the warehouse, you could view it via [Personal Center - Warehouse] page, you could submit an international parcel and fill in the detailed address so that it could be shipped to you , learn more about how to submit the parcel via this article.

If you want to see more detailed pics than QC photos, just select Extra photo, then submit the order.

Step 4: Pay for Items

Select Country and choose a payment method and you need to pay the fee which inlcudes the product fee and the domestic shipping fee(these fees are all charged by the seller), the international shipping fee is not included😊 ----estimate the international shipping fee here: Guidance of Estimation & How to use Cart Estimator

Payment Methods: PayPal, Credit Cards, Alipay Plus, Stripe, UnionPay, Alipay, and so on.

Step 5: Pandabuy Purchase

Once the order confirmation is completed, your order will be processed within 6 working hours. Our agent will contact the seller and purchase your items. Then, we wait for the seller to ship the items to us. The shipping duration is around 3 to 5 working days.

During order purchasing process, you will be notified via internal message once any issue occurs. i.e. some information is needed to be completed by you.

You can click ‘Contact’ to ask our shopping agents for any further details, and they will reply to you in the order enquiry within 24 hours.

Step 6: Pandabuy Inspection and Storage

Pandabuy would offer top-notch quality checks for you, you can view them in [Personal Center - Warehouse] once it is stored.

If you accept the product, Pandabuy will keep the product in warehouse for you, if not, agent team will help you negotiate with the seller to process return and exchange.

When your items arrive at the Pandabuy warehouse, we will take good care of your products 90 days for free, and you can combine all your items and ship them in one parcel to save shipping fees.

Step 7: Submit for Delivery

When you see your items indicated with the status 'Stored', you need to visit 'Warehouse', select item and click "submit" to arrange the international delivery, including entering the overseas address, choosing package details, selecting a shipping method, starting declare and paying the international shipping fee.

Here is an article to help you know more about how to submit a package.

Step 8: Pay the international shipping fee

Select payment method for the international shipping fee.

The international shipping fee is calculated according to the product’s estimated weight, the selected shipment method, and the destination.

Here is an guidance about how to estimate the shipping fee.

Step 9: Delivery and reward

We will pack your items and send out your package carefully and properly after you have submitted the delivery order.

You can check the tracking number, track your package and follow its shipping progress on the “Parcel” page.

You can share experiences and apply reward after you have received the parcel.

Pandabuy is a professional agent service. We will respond & process your order/parcel in an efficient manner, and provide reliable and caring after-sales service for your shopping.

Wish you a good shopping experience!🥰

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