Learn how to check out packages using the QR code or manually through your partner app with these easy-to-follow steps.
This guide will help you manage package check-outs independently, reducing the need to contact our support team.
Checking Out a Package Using the QR Code
1. Log In and Navigate to Bookings
Open your partner app and log in.
Go to the Bookings tab.
Select Package Service from the dropdown menu in the upper right corner.
2. Access the Check-In/Out Section
Click on the Check-In/Out button at the bottom of the app.
Select Packages.
3. Scan the QR Code
Take a photo of the QR code provided by the customer.
Click on Take Picture to check out the package. Please make sure that you only take a photo of the QR code only to avoid having the packages duplicated.
Manually Checking Out a Package without the QR code and only using a PIN code
If you can't use the QR code, follow these steps to check out a package manually:
1. Log In and Navigate to Bookings
Open your partner app and log in.
Go to the Bookings tab.
Select Package Service from the dropdown menu in the upper right corner.
2. View All Checked-In Packages
Click on View All under the checked-in section.
This will display all the packages that are currently checked in.
3. Select the Customer and Package
Choose the customer whose package you want to check out.
Enter the secret code/PIN code provided by the customer.
4. Check Out the Package
Click on the specific package code.
Click on Check Out Package.
By following these steps, you can easily manage package check-outs directly from your partner app. If you have any issues, please reach out to our partner support team.