You only have to make sure that their package is marked as picked up on your app. If not, make sure to mark it as picked up on your end on the day of the pick up.
You may refer to this link for instructions on how to mark the package as picked up.
Otherwise, please reach out to our partner support team at partnersupport@usebounce.com
Do I need to do anything after the customer has picked up the package?

Written by Zara Lobrin
Updated over 2 months ago