If you are experiencing issues with your Perifit Pump suddenly turning off or freezing during the pumping session, here is a simple troubleshooting guide to help you resolve this issue.
Check the battery: Start by ensuring that your Perifit Pump is well charged. If not, plug it in and let it charge for a while. Then, attempt to use it again.
Perform a reset: If the issue persists, try performing a reset. Hold down the power button for 15 seconds until the pump restarts. This action can often resolve minor software glitches.
Update the Perifit Pump app and Firmware: Ensure that both your Perifit Pump app and the pump's firmware are up-to-date. Having outdated software can sometimes lead to operational issues. Check for updates and install them accordingly. If you're unsure how to do this, refer to this article.
Reach out to Customer Support: If the problem persists despite the above steps, don't hesitate to contact our customer support team. Provide us with a video, captured while the malfunction occurs. If the video file is too large to send via email, you can use services like WeTransfer. Refer to our guide on how to send large files via WeTransfer.
Our customer support team is here to assist you every step of the way, ensuring that you can continue to use your Perifit Pump with ease and confidence.