Waiting for your order can be stressful. We’re here to help you check where things stand and guide you on what to do next.
1. Check Your Shipping Confirmation
Once your order has shipped, you should receive a shipping confirmation email with a tracking number.
We recommend starting by clicking the tracking link in that email to see the latest delivery updates.
2. Keep Delivery Timeframes in Mind
Delivery times can vary depending on your country. Below are the usual shipping estimates to help you understand what’s considered normal:
Specific countries
France: 2–4 business days
Germany: 2–5 business days
United States: 2–6 business days
Canada: 3–9 business days
Australia: 2–6 business days
Italy: 3–7 business days
Spain: 3–7 business days
Belgium: 2–5 business days
United Kingdom: 1–4 business days
Rest of Europe: 4–10 business days
Rest of the world: 10–30 business days
If your order is still within these timeframes, it’s very likely on its way.
3. If Tracking Hasn’t Updated Yet
Sometimes tracking information can take a few days to refresh, especially shortly after shipment.
If you haven’t seen updates right away, there’s no need to worry. This doesn’t mean your order is lost. We suggest giving it a little more time, and the tracking should update again soon.
4. When to Contact Us
If your tracking hasn’t been updated for more than 7 days, our support team will be happy to take a closer look.
You can reach us:
By email at support@perifit.co, or
Via the “?” button of the app’s main screen
Please include your order number so we can help you as quickly as possible.
5. Order Marked as Delivered but Not Received
If your tracking says your order was delivered but you can’t find it, please refer to this article for the next steps:
We know how important your order is, and we’re committed to making sure it reaches you safely. If you’re ever unsure or need reassurance, don’t hesitate to contact us. We’re here to help every step of the way.