Pro Tips
How to Identify Care GapsUse this feature to locate keywords in a conversation to help quickly identify and confirm care gaps.
Deliverability Error GuideA guide to common deliverability errors
How to Manage Patients Without Cell Phones in PhamilyPatients don't need to text to enroll in CCM! Learn more about enrolling patients without mobile numbers and managing their care in Phamily.
The Inbox SummaryThe inbox summary allows you to view the Inbox in a different light
How to Be a Great Care ManagerFollow our tips to become the best care manager you can be!
Managing Patient StatusLearn the differences between Patient status in Phamily and when to apply them.
Hiding Messages shared by PatientsThis step-by-step guide shows you how to hide a message and bring it back if needed
Blocking PatientsIn the event that you want to stop receiving messages from a Patient, utilize the block feature