Care
Tips for managing your inbox, documenting care, and optimizing patient support
Documenting Activity & Time
Log activity and time
Stopwatch: Editing Logged Time and ActivitiesWhere to find time logged and edit activities
Stopwatch: Logging Time Spent on CCMHow to use the stopwatch feature and log activities
Logging Time Spent on CCMUse Phamily to log time spent on care management activities in one place.
How to Set Your Stopwatch PreferencesControl when stopwatch starts and stops
Standard Activity Adjustment FAQs & Safeguards
How to Identify Care GapsUse this feature to locate keywords in a conversation to help quickly identify and confirm care gaps.
Deliverability Error GuideA guide to common deliverability errors
How to Manage Patients Without Cell Phones in PhamilyPatients don't need to text to enroll in CCM! Learn more about enrolling patients without mobile numbers and managing their care in Phamily.
The Inbox SummaryThe inbox summary allows you to view the Inbox in a different light
How to Be a Great Care ManagerFollow our tips to become the best care manager you can be!
Managing Patient StatusLearn the differences between Patient status in Phamily and when to apply them.
Hiding Messages shared by PatientsThis step-by-step guide shows you how to hide a message and bring it back if needed
Blocking PatientsIn the event that you want to stop receiving messages from a Patient, utilize the block feature