You can reset your Pionex account password by following these steps on the Pionex web or app.

👉🏻 On the website

👉🏻 On the mobile app

1. Go to Pionex.com and click [Sign in] - [Forgot password?]

2. Enter the email or phone number associated with your Pionex account, click [Next] and complete the CAPTCHA verification to continue.

3. Complete Google Authenticator verification and email/SMS verification.

4. Set the new password and click [Submit] to set it successfully.

Finally, you can click the [Sign in] and use the new password to log in to your account.

1. Open the Pionex app, click on [Pionex] - [Sign in] - [Forgot password?] - [Continue], then enter the phone number or email associated with your Pionex account and click [Next step].

2. Complete the CAPTCHA verification, Google Authenticator verification, email/SMS verification, enter your new password, and finally click [Next step] to set up successfully.

Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after password reset.
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1. I'm having trouble receiving relevant verification codes, how can I resolve this?

How to solve the Can't Receive Email Verification Code issue.

How to solve the Can't Receive SMS Verification Code issue.

2. The system is prompting 'invalid verification code.' How can I resolve this?

​How to solve the Email/SMS Verification Codes wrong issue.

3. What should I do if I get a Google Authenticator code error when I reset my password?

​If you are sure you are currently logged into the correct site, then please click here for the solution.

4. What should I do if I lose Google Authenticator and can't reset my password?

If you've lost your Google Authenticator and forgotten your account password, we recommend that you follow the steps below to solve this problem.

First, please refer to the tutorial to apply for a Google Authenticator reset. We will revie your application and process it within 1-3 calendar days. After the Google Authenticator has reset, You can continue to reset your password.

Please get in touch with Pionex Support if you have any other questions.