Account Management
23 articles
Institutional Account Registration Guide
Both email and phone number bound (non Google Authenticator bound), how to unbind if lose access to one of them?
I can't sign in to my account and Google Authenticator is not accessible or has stopped working, how do I reset it?
I can log in to my account, but Google Authenticator is not accessible or has stopped working. How do I reset it?
Google Authenticator is working correctly; how to reset it?
How to Reset Account Password
How to Google Authenticator Code Error
Troubleshooting Guide: Unable to Log In to Your Pionex Account
How to Bind Google Authenticator?
How to Delete Account [App]
How to Delete Account [WEB]
How to Reset Google Authenticator
Steps to Manually Reset Google Authenticator
How to Disable SMS/Email Manually When Logged In [Web]
How to Disable SMS/Email Manually When Logged In [App]
Lost Email or Phone Number (multi-factor authentication bound)
Loss of Contact Information: Recovery Steps for Accounts with Single Email or Phone Binding (No Google Authenticator)
Can’t Receive SMS Verification Code
Can’t Receive Email Verification Code
Email/SMS Verification Codes Wrong
How to resolve and understand withdrawal restrictions due to new IP/device logins?
Passkey FAQ
Login Security Alerts: Causes and What to Do