Skip to main content

Understanding Event Notifications

Learn when PLAI sends you a push notification or email about an event, from new events and reminders to team selection, payments, and cancellations.

PLAI sends you a push notification, and sometimes an email, whenever something changes on an event you're involved with. You don't need to turn anything on. Here's what triggers a notification and what happens when you get one.


When a New Event Is Published

If you're in a group that's invited to an event, you'll get a notification as soon as an admin publishes it. If you have email notifications enabled, you'll also get an email. Tapping the notification takes you straight to the event's detail screen.


Event Reminders

If the admin sets up a reminder when creating the event, you'll get a notification at that point before it starts, for example 24 hours ahead. This happens automatically, you don't need to do anything to receive it.

Note: Not every event has a reminder. It depends on whether the admin turned one on when setting up the event.


Team Selection

If an event uses team selection:

  • If you're selected, you get a notification as soon as the admin confirms the team. Tapping it takes you to the event detail, where you'll see a Selected for Team pill. If there's a fee to pay, the Pay for Event button is right there.

  • If you're not selected, you also get a notification once the team is confirmed, so you're not left wondering. You'll see a Not this time pill on the event, and no payment is needed.


Payments

  • Payment due. If an event charges after attendance and you're marked as attended, you'll be notified once the fee is due, with 24 hours to pay before it's marked overdue.

  • Payment overdue. If you don't pay within that 24-hour window, you're notified that the payment is now overdue. You'll also see an overdue banner on your home screen until it's resolved.


Cancellations and Refunds

If an admin cancels an event, everyone invited is notified straight away. If you'd already paid, your refund is processed automatically and you'll get a separate notification once it lands, letting you know the amount and confirming it's on its way back to you.


FAQ

Can I turn these notifications off?

Notification preferences aren't covered here as they aren't yet configurable, this article will be updated if PLAI adds a way to manage them individually.

Why didn't I get a notification for an event?

Double check you're in a group the event was invited to. Notifications only go to members of the groups the admin selected when creating the event.

Did this answer your question?