You can cancel an Active or Trialling membership directly from your Wallet, without needing to contact the club.
Open the Wallet tab and tap the membership card you want to cancel.
Tap the three-dot (⋮) menu on the card detail screen.
Select Cancel Membership.
A confirmation window opens showing when your membership will actually end:
For a subscription plan, this is the end of your current billing period.
For an upfront plan, this is today's date.
Tap Cancel Membership to confirm. If you change your mind, tap outside the window or tap Keep Membership instead, and no changes are made.
Once confirmed, your membership status updates to Cancelled, and the card detail screen shows the cancellation date.
Important: Cancelling doesn't trigger an automatic refund. If you think a specific payment was incorrect, use Dispute Payment instead. See How to Dispute a Payment.
FAQ
Will I get my money back if I cancel?
No, cancelling a membership doesn't refund any payments on its own. If a particular payment looks wrong to you, raise a dispute on that payment instead.
Can I cancel a membership that's already expired or cancelled?
No, the Cancel Membership option only appears on Active or Trialling memberships.
I'm a guardian. Can I cancel my child's membership?
Yes. As the signatory on your child's membership, you can cancel it the same way as your own.