Digital Wallet
A member's personal payments and memberships across every club.
9 articles
Managing Your Memberships
Viewing and cancelling memberships from the Wallet.
- Understanding Your Wallet DashboardLearn what you'll see on your PLAI Wallet dashboard, including membership cards, the overdue payments banner, recent activity, and saved cards.
- Understanding Your Membership Card DetailsSee what's included when you open a membership card in your PLAI Wallet, including status, payment history, and what changes for overdue, trialling, or expired memberships.
- How to Add a New CardStep by step guide to adding a new payment card to your PLAI Wallet, including what CVV means and where to find it on your card.
- How to Cancel a Membership from Your WalletStep by step guide to cancelling a PLAI club membership from your Wallet, including when your access and billing actually end.
Managing Your Payment Methods
Adding, removing, and updating saved cards.
- How to Update the Payment Method for a MembershipStep by step guide to changing the card or digital wallet used for a specific PLAI membership, including adding a new card or connecting Apple Pay or Google Pay.
- How to Manage Your Saved CardsStep by step guide to adding, removing, and setting a default payment card in your PLAI Wallet's Saved Cards vault.
Payments History & Disputes
Viewing payment history and raising disputes.
- How to Pay Overdue PaymentsStep by step guide to settling overdue membership payments from your PLAI Wallet, including paying multiple clubs in one checkout.
- How to View, Filter, and Export Your Payment HistoryStep by step guide to viewing, searching, filtering, and exporting your full PLAI payment history as a CSV file.
- How to Dispute a PaymentStep by step guide for PLAI members raising a payment dispute, and for admins reviewing, accepting, or rejecting one.