Skip to main content

How to Review and Manage Individual Form Responses

How to search, filter, and review individual form responses, view payment details, issue refunds, and delete a single response without affecting the rest of the form.

Once your form starts collecting responses, you can dig into each one individually, review what was submitted, check payment details, and refund or delete a response if something needs correcting.


Browsing and filtering responses

Open a form from Manage to see its total response count and total revenue collected, if it's a fee-bearing form.

Use Search responses to find someone by name, or tap the filter icon to open the Filter & Sort panel:

  • Sort by: First Name (A-Z or Z-A), Last Name (A-Z or Z-A), or Response Time (Most or Oldest Recent First)

  • Filter by Gender: Male, Female, Unknown

  • Filter by Member Type: Full Administrator, Group Administrator, Non Guardian Adult, Guardian Adult, Child

Tap Confirm to apply your filters. If no responses match your search, you'll see "No responses match your search." If your filters return nothing, you'll see "No responses match these filters."


Reviewing a response

Tap View on a respondent's row to open their response detail. You'll see:

  • The respondent's name, and "Responded by [Guardian Name]" if a guardian submitted on their behalf

  • Submission date

  • The form fee, if any

  • Every question with its submitted answer, including uploaded files and signature attestation ("Signed by [Name] • [date]")


Checking payment details and issuing a refund

For fee-bearing forms, tap the fee line on a response to open the payment detail sheet. It shows the amount paid, your club's net receipt, a fee breakdown (form fee, processing fee, and the checkout fee paid by the member), the payment source, product, payment method, payment ID, and an activity timeline.

To refund, tap Refund Payment. The refund is processed against the original payment method, and the activity timeline updates once it's done.

Note: For forms with no fee, the response detail simply doesn't show a payment section.

If a payment has already been refunded, tapping Refund Payment again shows "This payment has already been refunded."


Deleting a response

Tap on a response (from the list or detail view), then Delete Response. You'll see:

"Delete this Response? [Name]'s response will be permanently deleted. This cannot be undone. Any payment made on submission will remain in your club treasury, issue a refund from there if required. Member will be able to resubmit the form if needed."

Confirm to permanently remove it. Deleting or refunding one response never affects any other respondent's data, or the form's overall Open/Closed status.


Exporting responses

Tap Export Responses to CSV (available from the response list menu) to download all response data as a spreadsheet.


FAQ

Does deleting a response automatically refund the member's payment?

No. Deleting and refunding are separate actions. If a payment needs to be returned, refund it from the payment detail sheet before or instead of deleting the response.

Can the member resubmit the form after I delete their response?

Yes, as long as the form is still open and accepting responses, the respondent (or their guardian) can submit a fresh response.

Did this answer your question?