If your club suddenly shows no members, or you are unable to add or manage other admins, after the PLAI 3.0 update, here is what to know and do.
What's happening
A small number of clubs have seen their member list appear empty, or found that the Admin and Roles page will not let them add or change admins, right after moving to PLAI 3.0.
Important: In every case seen so far, this has been a display or access issue, not deleted data. Your club's member and admin history has not been removed.
Here's what you can do
Email our support teeam at support@plaisport.com or via the help centre. Be sure to include;
Your club name.
That your member list is showing empty, or that you cannot add or manage admins.
This issue usually requires manual intervention. Await for a response from our support staff, they will assist you further,.
FAQ
Has my club's data actually been deleted? No. This is a visibility issue rather than data loss. Support can restore access once your case is reviewed.