Migrating to PLAI 3.0
Everything you need to know about moving from the Legacy PLAI app to PLAI 3.0, including logging back in, finding your club's historic data, and what changed with payments, subscriptions, and instalments.
12 articles
- Legacy/Free Membership and Club AccessExplains what a legacy or free membership card is, and why PLAI 3.0 requires it for club access. Covers why you should not cancel a legacy membership.
- Why Can't I Log In or Reset My Password After the PLAI 3.0 Update?What to do if you can't log in, Google login opens a blank account, or password reset emails aren't arriving after the PLAI 3.0 update.
- Why Does My Club Show No Members or Missing Admins After Migration?What it means if your club suddenly shows zero members or you can't manage admin access after the PLAI 3.0 update, and how to get it fixed.
- Stripe Payments and Payouts After Migrating to PLAI 3.0How to check your club's Stripe connection after the PLAI 3.0 update, what payment errors like "not configured" mean, and when you actually need to reconnect Stripe.
- Your Subscription After PLAI 3.0: Payments, Duplicates, and CancellationsWhat to expect if your club subscription started in the old PLAI app, including duplicate payments, membership after cancelling, and checkout fee questions.
- What Happened to My Instalment Plan After the PLAI 3.0 Migration?What happened to instalment payments that were in progress before the PLAI 3.0 update, including cancelled scheduled payments and overdue balances.
- Understanding Historic Payment Requests in PLAI 3.0Why an older payment request, like a match fee, might look different or be missing details in PLAI 3.0, and how to get a full record of past payments.
- Where Are My Historic Form Responses?What to do if form responses submitted before the PLAI 3.0 update are missing, and how to request a full export of your historic form data.
- Why Do Some Event Times Look Wrong After the PLAI 3.0 Update?Why an event might show the wrong start or end time after the PLAI 3.0 update, and how to report it if your club's fixtures or events look incorrect.
- How to Create a New MembershipStep by step instructions for club admins to set up a new membership, including assigning it to the right groups and setting the price.
- How to Add a Membership to an existing Member's AccountHow to add an existing membership to a member's account through their wallet in PLAI 3.0.
- Why Can't I Approve a New Member's Registration?If you can't approve a new member's registration in PLAI, it's likely because the Membership Type isn't linked to a Group yet. Learn why this happens and how to fix…