Team Shop
Buying and managing club merchandise.
13 articles
Managing Your Shop
Adding, editing, publishing, and fulfilling shop products and orders.
- How to Add a New Product to Your ShopStep by step guide to adding a new shop product in PLAI, including images, variants, visibility, category, and fulfilment settings, before publishing it for members to buy.
- How to View and Manage Shop OrdersHow to view all shop orders or orders for one product, search and filter them, and open an order's full detail in PLAI.
- How to Publish or Unpublish a Shop ProductControl whether a product is visible and purchasable in your club's shop by toggling it between Published and Unpublished on PLAI.
- How to Edit a Shop ProductHow to edit an existing shop product's name, price, images, variants, visibility, or settings in PLAI without needing to unpublish or republish it.
- How to Duplicate a Shop ProductHow to duplicate an existing shop product in PLAI to quickly create a similar product with the same variants and settings, without copying stock or order history.
- How to Delete a Shop ProductHow to delete a shop product in PLAI, and what happens differently when the product already has existing orders.
- How to Mark a Shop Order as FulfilledTrack when a paid Shop order has been physically sent or handed over to a member by marking it as fulfilled from its payment details.
- How to Issue a Refund for a Shop OrderHow to issue a full refund for a shop order in PLAI, including what happens if your club's Stripe balance cannot cover it.
Shopping in the Team Shop
Browsing, buying, and checking out in a club's shop.
- How to Browse and View Shop ProductsHow to browse shop products by category, search for an item, and view its price, stock, and description on the product detail page.
- How to Add Items to Your BasketHow to add shop items to your basket, review or adjust them, and move to checkout with multiple items in one order.
- How to Buy Now for Instant CheckoutHow to use Buy Now on a shop product to skip the basket and go straight to checkout for a quick, single item purchase.
- How to Filter Shop ProductsHow to filter shop products by price, stock, size, colour, or sleeve length to quickly find items that match what you are looking for.
- How to Complete Your Purchase (Checkout and Payment)How to review your order at checkout, pay, and understand what happens if your payment succeeds or fails when buying from the shop.