Overview
In Platter, menus define what your team sees on the POS and how items are grouped for fast order-taking. A well-structured menu makes it easier for staff to find items quickly, reduces mistakes, and speeds up service.
From the Platter Back Office, you can:
Create separate menus (for example: Breakfast, Lunch, Dinner).
Group items into logical sections such as Appetizers, Mains, Desserts, and Drinks.
Control which items appear on the POS and in what order.
Prerequisites
Before creating or editing menus in Platter, make sure:
You have Admin or Manager access to Platter Back Office.
You are logged in at https://admin.plattermanagement.com/login
Your basic menu items have been created in Cuisine Hub (name, price, category, etc.).
Your locations are set up, and you know which location the menu belongs to.
Steps
1. Accessing Menu Management in Platter
Log in to the Platter Back Office.
Select the correct location.
Go to Cuisine Hub > Menus
You’ll see a list of existing menus, along with options to create or edit them.
2. Creating a New Menu
From Cuisine Hub > Menu, click Add Menu.
Enter a Menu Name (for example: Breakfast, Lunch, Dinner).
Add a description to clarify the purpose or time of use(for example, (Breakfast) served from 9:00 am to 12:00 pm)
Click Submit to create the menu.
3. Adding Categories to the Menu
Use categories to organize items into logical groups.
Open Cuisine Hub > Menus and click the menu name you just created or want to edit.
Look for an option like Add Category (for example: Appetizers, Mains, Desserts, Drinks).
For each category:
Enter a Category Name (e.g., Appetizers)
And select the menu in which you want to add this category.
You can also choose the type of tax you wish to apply to that category.
Click Submit.
Repeat for all the categories you need.
4. Adding Items to a Menu and Its Categories
Once categories are created, you can attach existing items from Cuisine Hub to the correct menu and section.
5. Updating an Existing Menu
You can update menus at any time for price changes or new categories
Go to Cuisine Hub > Menus.
Click on the menu name you wish to edit.
To modify the category:
To modify items:
Click Submit when finished.
Ask staff to reload the POS app so changes appear on their devices.
Troubleshooting
The menu is not visible on the POS
Check that the correct menu is assigned to the POS or device configuration.
Confirm that you are in the correct location.
Reload the POS app or perform a configuration sync.
Items missing from the POS menu
Make sure the item is Active in Cuisine Hub > Items.
Verify the item is assigned to a section in the menu.
Check if the POS is using the right menu.
Reload the POS/device configuration.
Sections appear in the wrong order
Open Cuisine Hub > Menus, edit the menu, and adjust the section order.
Save changes and reload the POS device to apply the new layout.
Changes not appearing on POS
Ensure you clicked Save in Back Office after edits.
Confirm you updated the menu for the correct location.
On the POS, log out and log in again, or use any “Reload Configuration” or “Sync” option if available.
Check internet connectivity on the POS device.