Overview
This article explains how to create, change, and use Menus, Categories, Add-ons, Items, and Modifiers in the Platter Back Office. It also outlines how each feature works and how all changes automatically sync to the Platter POS app.
Prerequisites
An active POS user profile
Platter Back Office login
Correct location selected (If you have multiple locations)
Menu & Item Management enabled
Platter POS app installed on your device
Steps
1. Log in to the Back Office
You can start by signing in to your Platter Back Office account. This is where you'll manage all menu-related setup.
2. Navigate to Cuisine Hub
Cuisine Hub is the central area for managing your restaurant’s menu configuration. Inside this section, you’ll find:
Menu
Menus help you organize offerings for different meal periods (Lunch, Dinner, Breakfast, etc.).
Creating a Menu
Navigate Cuisine hub > Menu.
Click Add Menu.
Enter the Menu Name and Description.
Turn Visible ON to display this menu on the POS.
Tap Submit.
Once saved, the menu will appear in the Back Office and automatically sync to the Platter POS app.
Category
Categories help you group similar items - such as Appetizers, Mains, Desserts, and Beverages within a menu.
Creating a Category
Go to Cuisine Hub > Category.
Click Add Category.
Enter the Category Name.
Select which Menu this category belongs to.
Apply the tax (tax options created under Settings will appear here).
Turn Visible ON so it shows in the POS app.
Tap Submit.
The category will sync to the POS and appear under the selected menu.
Add-ons
Add-ons let you charge extra fees for add-ons, such as extra cheese, an extra patty, or an additional sauce.
Creating an Add-on
Go to Cuisine Hub > Add-ons.
Click Add Add-on.
Enter the Add-on Name.
Enter the Price.
Enable the checkbox if the price should match across dine-in, takeout, and delivery; leave unchecked if you want separate pricing.
Turn Visible ON.
Tap Submit.
Add-ons will be available for any items configured to support them in the POS.
Items
Items represent the actual food and beverage products sold—such as burgers, drinks, and fries.
Creating an Item
Go to Cuisine Hub > Items.
Click Add Item.
Enter the Item Name and Display Name.
Choose the Category this item belongs to.
Apply the correct tax.
Select Modifiers (optional).
Select Add-ons (optional).
Enter an Item Description.
Price & Variants
In the Price section, you can:
Set the base price of the item
Use the checkbox to apply different prices for takeout and delivery
Enter the UOM (Unit of Measurement)
Enter the Cost of Production
To create different sizes or versions of the same item, use Variants:
Click Add Variant to create subcategories such as Small, Medium, or Large
Enter the variant name
Set individual prices for dine-in, takeout, and delivery
Enter the cost of production for each variant
You can add multiple variants, allowing different sizes of the same item to have different prices.
Turn Visible ON.
Tap Submit.
The item will appear under its assigned category and sync to the POS.
Modifiers
Modifiers let customers personalize an item without an extra charge - for example: No Butter, Extra Sauce, No Onion, Extra Butter, etc.
Creating a Modifier
Go to Cuisine Hub > Modifiers.
Click Add Modifier.
Enter the Modifier Name.
Add Modifier Options (e.g., No butter, Extra butter).
Choose which Categories or Items this modifier applies to.
Enable Mandatory if at least one option must be selected.
Enable Multi-select if multiple choices can be selected at once.
Enable Global Modifier if this modifier should appear for every item.
Turn Visible ON.
Tap Submit.
The modifier will sync to the POS and display for the assigned items.
Troubleshooting
Menu, category, item, or add-on not showing:
Ensure the Visible button is ON
Check if the correct location is selected
Wait 10–30 seconds for sync
Refresh or restart the POS app
Modifiers not appearing:
Ensure they are linked to the correct items or categories
Check if Global Modifier is required
Verify visibility is ON