Overview
The menu and Items section in the Platter Back Office (Cuisine Hub) is where you create, organize, and manage all the products your restaurant sells. This includes menu items, categories, modifiers, and pricing. From here, you can add new items, update existing ones, assign printer routing, and structure your menu for efficient ordering in the Platter POS.
This section is essential for ensuring your menu is accurate, clear, and optimized for both staff and customers. Whether you are adding new dishes, updating seasonal specials, or managing multi-location menus, Cuisine Hub provides the tools needed to keep your POS menu up to date.
Prerequisites
Before managing menus and items in Platter:
You must have Admin or Manager access to the Platter Back Office.
Ensure your location is selected correctly (if using multi-location accounts).
Basic printer configuration should be complete for kitchen routing.
Have your menu structure planned (categories, item names, modifiers).
Steps
1. Accessing Menus & Items (Cuisine Hub)
Log in to the Platter Back Office.
From the left navigation menu, click Cuisine Hub.
Select Menu Items to view your complete item list.
2. Understanding Menu Management Sections
A. Categories (Accounting Groups Equivalent)
Categories help organize your items.
Each category can have:
Enter the name of the category.
Choose the menu where you want to display the category.
And select the type of taxes you want to apply to that category
Example: Appetizers, Beverages, Entrees, Desserts
B. Item List
In Platter, each item includes the following details:
Name
Display Name
Category
Tax
Modifiers
Add-ons
Description
UOM (Unit of Measure)
Visible
Pricing Details
Each item supports multiple pricing fields:
Dine-in Price
Takeout Price
Delivery Price
Cost of Production – Used for cost tracking and reporting
Variants (Item Sizes & Multiple Prices)
Platter allows you to create item variants to support different sizes or subcategories, such as Small, Medium, and Large, each with its own pricing.
Click Add Variant to create a new size or variation
Assign a variant name and individual prices for that variant
You can add multiple variants for a single item
To remove a variant:
Click Delete Variant next to the variant you want to remove
Saving the Item
Once all details and variants are configured, click Submit
The item will be saved and made available based on its visibility setting
C. Modifiers
Modifiers in Platter allow you to add customization options to your menu items. These can be extra add-ons, choices, or preparation instructions that appear on the POS when staff select an item.
When you click Add modifier, you will see the following options.
1. Name
This is the title of your modifier group.
Examples:
Spice Level
Toppings
Side Options
2. Options
These are the actual choices inside the modifier group.
You type the name (e.g., “Mild”) and then click Add options to add more.
Examples:
Spice Level - Mild, Medium, Hot
Toppings - Extra Cheese, Extra Onion, Jalapeño
Bread Choice - White, Brown, Multigrain
3. Categories
Choose a category (like “Appetizers”, “Entrees”, “Beverages”) if you want all items in that category to use this modifier automatically.
If you select a category, every item in that category will display this modifier.
4. Items
If you do not want a whole category, select specific items.
Example:
Only the “Clubhouse Sandwich” should have "Cheese Options".
5. Additional Options
Mandatory modifier
Checked mark: This indicates that customers must choose an option before proceeding.
Useful for things like size, cooking style, and spice level.
Multi-select values
Allows selecting more than one option.
Useful for toppings - e.g., Extra Onion, Cheese.
Global modifier
Makes this modifier appear for all items in your entire account.
Visible
If unchecked, the modifier is hidden from POS.
6. Submit
Click Submit to save the modifier.
Troubleshooting
Item not showing on POS
Check if the item is Active
Confirm the item is assigned to the correct Category
Verify the menu is assigned to the POS
Reload the POS device configuration
The wrong item price appears
Confirm the correct Price List is linked to your location
Check if the item has multiple price rules
Reload the POS
Modifiers not appearing
Ensure the modifier group is assigned to the item
Confirm the modifier group is Active
Items are not printing to the kitchen
Verify printer routing under the item’s category
Check the assigned printer’s IP and port
Ensure the printer is online and connected to the same network