Overview
This article explains how to add or manage item variants, set pricing for different order types, and ensure all updates are synced correctly with the POS.
Prerequisites
Credential of Platter Back Office
An active user ID in POS
Steps
Create a New Item
Log in to the Platter Back Office
Navigate to Cuisine Menu > Items
Click Add Item
Enter the following item details:
Name
Display Name
Category (Select)
Tax (Select)
Modifiers (Select)
Addons (Select)
Description
UOM
Visible (Enable this for POS visibility)
Add Pricing (Without Variants)
If the item does not have variants, enter:
Price
Takeout Price
Delivery Price
Cost of Production
Proceed to Submit to save the item.
Add Variants (If Applicable)
If the item has variants:
Click Add Variants
In the Variants section, enter the following for each variant:
Variant Name
Price
Takeout Price
Delivery Price
Cost of Production
Use the Delete button to remove any unwanted variant
Repeat the same process for all required variants
Click Submit to save the item
After saving:
The item will appear in the item list, showing the starting price to the maximum price range
This price range is displayed only when variants exist
If no variants exist, only the regular price is shown
If an item contains variants, the user is required to select a variant while placing a customer order. The item cannot be added to the order without making this selection.
Edit Existing Item Variants
Go to Cuisine Menu > Items
Locate the item and click Edit
Modify the variant details as required:
Variant Name
Pricing
Cost of Production
Click Submit
All changes will be automatically reflected on the POS.
Troubleshooting
If the item or variants do not appear on the POS:
Ensure the Visible option is enabled
Confirm the item is active
Refresh the POS or wait up to 30 seconds for sync
If pricing is not updated on the POS:
Log out and log back into the POS
Verify that the correct order type pricing (Dine-in / Takeout / Delivery) was entered