Overview
This article explains how to void a finalized receipt in Platter using the Orders module. From the Orders screen, users can filter invoices by order type and payment status, open the specific invoice, and void it directly from the receipt view. When a receipt is voided, Platter automatically creates a negative transaction entry. If the user had split the bill, each split invoice must be manually voided individually.
Prerequisites
User must be logged into the Platter POS
The user must have access to the Orders module.
The receipt must already be finalized (Paid) before it can be voided
For split bills, the user must void each split invoice manually
Steps
1. Tap Orders on the POS home screen.
Use filters to narrow down invoices (Dine-In, Takeout, Delivery, Paid/Unpaid).
Select the invoice, and its details will display on the right side.
Tap Order to view the full receipt.
2. Void the Receipt
Once the receipt is open, tap the Void button.
Platter will create a negative transaction entry showing the voided amount.
If the user had split the bill, each split invoice must be manually voided by selecting and voiding them individually.
3. Edit transaction
If the payment method is Cash
Tap Edit
Enter the correct amount
Click on complete
The invoice recalculates automatically
If the payment method is Card
Edit is disabled
Tap Refund
Process the refund
Re-enter the correct payment amount
Complete the transaction again
Troubleshooting
Void button not showing
Your user role may not have the Void Receipt permission enabled.
Contact an Admin to update your access.
The invoice may still be open - only finalized/paid invoices can be voided.
Invoice not appearing in the Orders module
Check the filters (Dine-In, Takeout, Delivery, Paid, Unpaid).
Ensure you select Paid if searching for finalized receipts.
Sync the POS if the order was recently completed.
Unable to void split bills
Each split invoice must be voided individually.
Make sure each part of the split is selected individually.
If a split invoice is missing, refresh the Orders list.
Negative entry is not showing after void.
The POS may need a quick refresh; close the order and reopen Orders.
Ensure no network issues are preventing sync.
Ask Admin to verify that financial records are updating correctly.
The order does not open when selected.
The POS application may be stuck; restart it.
Check for low internet connectivity.
Ensure the order was not deleted or modified by another user.