Overview
This article explains how to access and use the Orders List in Platter to view, manage, and track all dine-in, takeout, and delivery orders, including open and closed (paid) orders.
Prerequisites
POS access with the Orders List module assigned to the role
Manager or Admin access (required if the Orders module is not assigned to your role)
Steps
Log in to the POS
Tap Orders from the navigation bar
The Orders List will display all orders, including:
Dine-in
Takeout
Delivery
Review order details shown in the list:
Invoice ID
Order ID
Table number or token number
Order amount
Start time and end time
Order type (Dine-in, Takeout, Delivery)
Identify order status using indicators:
Green dot – Open (unpaid) order
Grey dot – Closed (paid) order
Use filters to narrow down the list:
Filter by Order Type (All, Dine-in, Takeout, Delivery)
Filter by Order Status (Open, Closed, All)
Tap any order to open the Order View, where you can:
Review full order details
Edit or modify the order
Void or edit a paid bill (based on permissions)
Troubleshooting
Orders module not visible
Log in with a Manager role or ensure the Orders List module is assigned to your role.
Unable to edit or void an order
Check that your role has the required permissions.
Orders not appearing
Verify the selected date and filter settings.